Head of IT Infrastructure and Operations

2 weeks ago


Chicago, Illinois, United States R.M. Chin & Associates, Inc. Full time

POSITION SUMMARY

The Head of IT Infrastructure & Operations is responsible for the strategic oversight of the development, implementation, support, and assessment of R.M. Chin & Associates, Inc.'s Information Technology (IT) systems and operations. This role collaborates with senior management and various departments to ensure effective utilization of technology applications within their respective areas. The Head serves as a hands-on technical expert and thought leader for the IT team and key stakeholders across the organization, focusing on innovation and the adoption of industry-leading technology practices to enhance service delivery.

KEY RESPONSIBILITIES:

  • Define and implement the infrastructure and operations strategy, policies, and standards to align with business objectives and minimize risks.
  • Ensure the accessibility and scalability of applications and services to meet evolving business requirements and technological advancements.
  • Establish a ticketing system for technology-related requests and develop protocols for timely and accurate ticket resolution.
  • Supervise the IT technical team and manage resources to guarantee the delivery of high-quality services, solutions, and projects.
  • Promote customer service excellence across all stakeholder interactions.
  • Foster collegial relationships within the R.M. Chin team, creating a supportive and collaborative environment for idea exchange.
  • Develop talent within the department and implement strategies to enhance service delivery and productivity.
  • Oversee the design, implementation, maintenance, and optimization of IT infrastructure, including servers, storage, networks, backup, disaster recovery, and monitoring systems.
  • Evaluate processes and formulate an IT roadmap strategy to ensure that computer equipment, hardware, and software align with organizational needs and standards.
  • Stay informed about trends in IT and their implications for the AEC industry.
  • Advise leadership on financial considerations through the development of an IT budget.
  • Manage IT projects throughout their lifecycle to ensure timely completion within budget while providing technical guidance to resolve complex challenges.
  • Assess and select vendors and technology partners that offer optimal value and support for the organization.
  • Negotiate and manage vendor contracts, ensuring compliance with service level agreements (SLAs) and prompt resolution of any issues.

EDUCATION AND EXPERIENCE:

  • Bachelor's degree in Computer Science, Information Technology, Engineering, Business Operations, or a related field.
  • A minimum of 10 years of experience in IT Infrastructure/Operations Management, preferably within the AEC sector.
  • Experience in managing the transition and maintenance of legacy systems to modern tools.
  • Extensive knowledge in networking, cloud computing, virtualization, and other relevant technologies.
  • At least 5 years in a leadership capacity.
  • Strong project management capabilities.

CORE COMPETENCIES:

  • Exceptional problem-solving and organizational skills.
  • Meticulous attention to detail and strong analytical abilities.
  • Ability to lead teams while balancing multiple objectives.
  • Excellent verbal and written communication skills.
  • Proactive approach and initiative.

R.M. Chin & Associates, Inc. is an Equal Opportunity Employer, providing comprehensive benefits and competitive compensation.

Join our dynamic team



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