Senior Industry Solutions Consultant, Customer Engagement
2 weeks ago
Job ID: | Amazon Web Services, Inc.
We are in search of a **Senior Customer Solutions Manager (CSM)** who will collaborate closely with our clients to guarantee the effective implementation of new AWS Industry Products (AIP) services and solutions within the **Healthcare & Life Sciences** and **Manufacturing** sectors. In this prominent role, the CSM serves as a **trusted advisor**, ensuring seamless collaboration among all AWS teams to achieve transformative results for our clients.
Our mission is to assist organizations in grasping best practices for adopting advanced cloud solutions and transitioning existing workloads to the cloud. In partnership with our clients, we shape and execute strategies to enhance awareness and expand the utilization of AWS. At AWS, we value **critical thinking**, **self-motivation**, and the capacity to navigate uncertainty. We appreciate individuals who innovate, utilize data for decision-making, and articulate their thoughts clearly.
Are you enthusiastic about converting client objectives into actionable strategies that yield long-term value through innovation? Do you possess the business and technical insight to build trust with C-level executives and project teams alike? Are you a natural problem solver dedicated to delivering exceptional customer experiences and exceeding expectations? If so, this role is designed for you.
Key ResponsibilitiesCustomer Solutions Managers (CSMs) are dedicated to expediting our clients' cloud adoption and maximizing the value derived from their cloud investments. They achieve this by collaborating with client leaders and their engineering teams to strategize and oversee their cloud journey. CSMs also advocate internally at AWS on behalf of their clients.
- You will assume comprehensive ownership of a diverse array of projects and initiatives, interfacing and influencing across core account groups (Sales, Support, Solutions Architecture, and Professional Services), product/engineering teams, and client teams.
- You will cultivate a profound understanding of your client's business vision, culture, and processes, promoting AWS services and guiding clients toward adopting the most suitable solutions at the optimal time.
- You will leverage your experience in delivering large-scale transformations to guide clients through their AWS adoption stages, addressing their challenges with innovative ideas, tools, and mechanisms.
- You will act as the client's cloud journey coach, representing their voice within AWS, and advocating for their needs to AWS leadership, product, and engineering teams.
- You will utilize your communication, program management, technical, operational, and transformational expertise to earn your client's trust, comprehend their strategic objectives, translate them into actionable plans, ensure programmatic governance, and deliver successful, often industry-altering, outcomes on AWS services.
Accelerate the Client's Cloud Adoption Journey and Maximize Value: This is accomplished through ownership of:
- Adoption: Supporting client business objectives and advancing their cloud adoption, which includes defining key milestones, removing obstacles, and implementing processes to expedite workload migrations.
- Enablement: Driving changes in clients' People and Operating Models, it is essential to establish a training strategy to enhance skills for both technical and non-technical roles across the client's organization to ensure effective AWS adoption.
- Governance: Establishing governance structures to effectively manage both our partnership with the client and their AWS adoption.
Identify & Align on Strategic Opportunities: CSMs collaborate with the Customer Account team to work backward from the client to identify and pursue strategic cloud opportunities. These opportunities may include large-scale migrations, data and analytics, digital innovation, high-performance computing, product innovation, and business agility. CSMs support these opportunities through various mechanisms, including TCO analysis and business case assessments.
Basic Qualifications- 8+ years of leading large-scale, technical or engineering programs with a proven record of thought leadership, business case development, realizing client benefits, and successful program completion.
- 2+ years of customer-facing experience, engaging with client executives, technologists, or partners to address business challenges with advanced technologies.
- Experience leading technical and non-technical transformation project teams with a proven ability to collaborate across diverse functional teams.
- Bachelor's degree or equivalent experience.
- PMP certification, or SCRUM/Agile, SAFe certification.
- Experience implementing cloud services, including migrations and modernization projects.
- Experience in external customer-facing roles within the healthcare & life sciences industry and/or industrials & manufacturing.
Amazon is committed to fostering a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate based on race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status.
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