Front Office Manager

1 day ago


Park City, Utah, United States Montage International Full time
Job Summary

The Front Office Manager is a key leadership role at Montage International, responsible for overseeing the effective operation of guest reception, guest services, reservations, and concierge. This position requires a strong focus on profitable financial management, excellent customer service skills, and the ability to lead and motivate a team.

Key Responsibilities
  • Assist in the recruitment, training, and development of front office staff.
  • Ensure all human resource standards and procedures are met on a daily basis.
  • Oversee departmental matters related to federal, state, and local employment, labor, and civil rights laws.
  • Interact frequently and positively with guests to resolve problems and issues.
  • Maintain constant communication with management and other departments to ensure guest service needs are met.
  • Monitor and maintain operational pars and back stock levels, and develop cost-saving and profit-enhancing measures.
  • Review daily revenues and labor reports, and compare to monthly forecast/budgets.
  • Accountable for the seamless movement of guests in and out of the hotel, providing exceptional levels of guest service.
Requirements
  • College degree preferred.
  • 3 to 5 years of leadership experience in a luxury hotel.
  • Experience and knowledge of hotel operations is required.
  • Opera experience preferred.
  • Ability to work in a team environment and remain calm and professional under potentially stressful situations.
  • Excellent organizational and time management skills.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Must possess a positive attitude and be willing to participate in a learning environment.
Physical Requirements

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.



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