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Front Office Director

2 months ago

Park City, Utah, United States Montage International Full time
Job Summary

The Front Office Manager is responsible for overseeing the effective operations of guest reception, guest services, reservations, and concierge, ensuring profitable financial management, excellent customer service skills, and supervision of department requirements and standards.

Key Responsibilities
  • Assist in the recruitment, training, and development of all associates.
  • Exercise coaching and counseling within hotel policies.
  • Ensure all Human Resource standards and procedures are met on a daily basis.
  • Oversee departmental matters related to federal, state, and local employment, labor, and civil rights laws.
  • Interact frequently and positively with guests.
  • Resolve problems/issues to the satisfaction of involved parties.
  • Maintain constant communication with management and other departments to ensure guest service needs are met.
  • Regularly monitor departmental operations to ensure hotel quality and presentations are met.
  • Maintain/review profitability measures of departments with General Manager.
  • Control payroll and equipment costs.
  • Ensure operational pars and back stock levels are maintained.
  • Develop and implement cost-saving and profit-enhancing measures throughout the departments.
  • Review daily revenues and labor reports and compare to monthly forecast/budgets.
  • Accountable for the effortless and seamless movement of guests in and out of the hotel.
  • Responsible for communicating and developing department managers to ensure all developed standards are met.
  • Learn the hotel's life-safety systems and be prepared for emergency situations.
Requirements
  • College degree preferred.
  • 3 to 5 years of leadership experience in a luxury hotel.
  • Experience and knowledge of hotel operations is required.
  • Opera experience preferred.
  • Ability to work positively in a team environment.
  • Excellent driving record.
  • Exceptional guest recovery skills.
  • Ability to work and remain calm and professional under potentially stressful situations.
  • Excellent organizational and time management skills.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Must possess a positive attitude.
  • Must be willing to participate in a learning environment.
  • Must integrate company values throughout all interactions.
  • Must be able to quickly adapt to effectively using new software products.
  • Must be dependable and available to work within the hotel on weekends, nights, and/or holidays based on business demands.
Physical Requirements

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States, we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.