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Front Office Manager

2 months ago

Park City, Utah, United States Montage International Full time
Job Summary

The Front Office Manager is a key leadership role responsible for the effective management and operation of the hotel's front office, guest services, and reservations departments. This position requires a strong leader who can drive profitability, excellent customer service, and maintain high standards of quality and presentation.

Key Responsibilities
  • Assist in the recruitment, training, and development of front office staff.
  • Ensure all human resource standards and procedures are met on a daily basis.
  • Oversee departmental matters related to federal, state, and local employment, labor, and civil rights laws.
  • Interact frequently and positively with guests to resolve problems and issues.
  • Maintain constant communication with management and other departments to ensure guest service needs are met.
  • Monitor and control payroll and equipment costs to minimize loss.
  • Develop and implement cost-saving and profit-enhancing measures throughout the departments.
  • Review daily revenues and labor reports and compare to monthly forecast/budgets.
  • Accountable for the seamless movement of guests in and out of the hotel while providing exceptional levels of guest service.
Requirements
  • College degree preferred.
  • 3 to 5 years of leadership experience in a luxury hotel.
  • Experience and knowledge of hotel operations is required.
  • Opera experience preferred.
  • Ability to work in a team environment.
  • Excellent driving record.
  • Exceptional guest recovery skills.
  • Ability to work and remain calm and professional under potentially stressful situations.
  • Excellent organizational and time management skills.
  • Strong knowledge of MS Office, including Word, Excel, PowerPoint, and Outlook.
  • Must possess a positive attitude.
  • Must be willing to participate in a learning environment.
  • Must integrate company values throughout all interactions.
Physical Requirements

Most work tasks are performed indoors. Position requires walking and giving direction most of the working day. Must be able to stand and walk for 8 hours a day. Requires grasping, writing, standing, sitting, walking, repetitive motions, bending, climbing, listening, and hearing ability and visual acuity. Must be able to push and pull carts and equipment weighing up to 250 lbs. occasionally.

In the United States, we are proud to be an EEO employer M/F/D/V. We maintain a drug-free workplace and perform pre-employment substance abuse testing.