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Community Engagement Specialist

2 months ago

Park City, Utah, United States Kiln Full time
Position Overview

Salary:

About Kiln:

Kiln is a flexible office and lifestyle brand dedicated to enhancing the performance and lifestyle of our members through a comprehensive ecosystem of individuals, products, environments, and spaces.

Since opening our first two locations in 2018, we have expanded to 13 locations across various states, with ambitious plans for further growth throughout the United States. Kiln is at the forefront of the hybrid work movement within the niche of flexible office solutions in the broader commercial real estate landscape.

Our Core Values:

1: Human-Centric Approach

2: Collaborative Achievement

3: Purposeful and Thoughtful

4: Continuous Improvement

5: Exceptional Standards

6: Resourceful and Innovative

Role Summary:

The Member Experience Associate serves as the initial point of contact for Kiln community members, embodying the essence of Kiln.

Goals and Objectives:

Assist the Community Management team in fulfilling the following:

  • Exemplify Kiln's core values and contribute to our mission
  • Foster a welcoming and collaborative community atmosphere through events and member relationships
  • Ensure that designated Kiln facilities operate seamlessly and processes are efficient
  • Promote and drive growth of Kiln's service offerings
  • Follow directives from the Community Director to support the Community Team as needed

Key Relationships:

  • Collaboration with other locations
  • Communication with members

Major Responsibilities:

Oversee the functionality and organization of the front desk, main lobby, storage areas, mailroom, and overall Kiln office environment.

  • Provide a warm and friendly welcome to team members, Kiln members, and guests
  • Manage front desk coverage during business hours
  • Oversee the guest check-in process
  • Handle mail services and ensure accurate distribution to members
  • Facilitate walk-in tours and capture inbound leads
  • Assist with new member onboarding processes (orientation, keys, welcome kits, etc.)
  • Prepare for new member office move-ins and inspect offices post move-outs
  • Develop new organizational systems for inventory as required
  • Manage inventory and procurement of mailroom and front desk supplies
  • Coordinate event inquiries and calendar bookings, assisting with event setup and breakdown
  • Maintain cleanliness and organization of the front desk and building, addressing spills and scheduling cleaning as necessary
  • Support building operations and maintenance to ensure an optimal member experience
  • Prepare communications for members, including notes, emails, and messages regarding member highlights, birthdays, and newsletters
  • Troubleshoot member-related issues to ensure a seamless experience
  • Identify issues for escalation to the Community Director and document accordingly
  • Act as a liaison with Kiln Parking Office/gym (location dependent)
  • Provide administrative support to the Director through calendar management, meeting coordination, and conference room preparation
  • Procure logos for new member desks and private offices

Ideal Experience and Skills:

  • Some college education preferred, but not mandatory
  • Experience in office management or administrative roles
  • Background in customer service or support
  • Strong verbal and written communication abilities
  • Exceptional organizational and multitasking capabilities
  • Demonstrates integrity, reliability, accountability, and empathy
  • Passion for entrepreneurial communities
  • Alignment with Kiln's mission and values
  • Proficient in basic computer skills