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Front Desk Manager

2 months ago

Park City, Utah, United States Steinlodge Full time

Job Summary

We are seeking a highly skilled and experienced Front Desk Manager to join our team at Stein Eriksen Lodge. As a key member of our Front Office team, you will be responsible for overseeing the daily operations of the Front Desk, Concierge, and Guest Services.

Key Responsibilities

  • Manage and supervise a team of front desk staff, ensuring excellent customer service and a seamless guest experience.
  • Oversee the daily operations of the Front Desk, including check-in, check-out, and guest requests.
  • Collaborate with the Concierge team to ensure guests receive exceptional service and support.
  • Develop and implement strategies to improve guest satisfaction and loyalty.
  • Monitor and maintain high standards of customer service, ensuring a positive experience for all guests.

What We Offer

  • A competitive salary and bonus structure.
  • A comprehensive benefits package, including health insurance, dental, vision, and 401(k) matching.
  • Opportunities for professional growth and development.
  • A dynamic and supportive work environment.
  • Access to exclusive employee perks and discounts.

Requirements

  • Minimum 2 years of experience in a front desk or customer service role.
  • Proven track record of delivering exceptional customer service.
  • Strong leadership and supervisory skills.
  • Ability to work in a fast-paced environment and adapt to changing situations.
  • Excellent communication and problem-solving skills.

Stein Eriksen Lodge

We are a premier luxury resort located in the heart of Park City, Utah. Our team is dedicated to providing exceptional service and creating unforgettable experiences for our guests. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.