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Houston, Texas, United States Greenway Automotive Full time{"title": "Customer Relationship Manager", "subtitle": "Drive Sales and Customer Loyalty", "content": "At Greenway Mazda, we are seeking a highly skilled Customer Relationship Manager to join our team. As a key member of our sales team, you will be responsible for managing all customer relationships to ensure their satisfaction and retention.Key...
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Customer Relationship Manager
2 months ago
We are seeking a highly skilled Customer Relationship Manager to join our team at Greenway Mazda in Houston, Texas. As a key member of our sales team, you will be responsible for building and maintaining strong relationships with customers to ensure their satisfaction and retention.
Key Responsibilities- Customer Relationship Management: Manage all customer relationships to ensure their satisfaction and retention.
- Customer Retention Strategies: Create and implement customer retention strategies to drive sales and customer loyalty.
- Customer Feedback and Analysis: Conduct customer satisfaction surveys and analyze results to identify areas for improvement.
- Issue Resolution: Resolve customer complaints and issues in a timely and satisfactory manner.
- Team Collaboration: Work closely with the sales team to ensure that customers receive a seamless experience.
- Training and Development: Provide training and guidance to the sales team on customer service best practices.
- Education: Bachelor's degree in business, marketing, or a related field.
- Experience: 3+ years of experience in a customer relationship management or customer service role, preferably in the automotive industry.
- Skills: Strong communication, interpersonal, and customer service skills. Excellent organizational, analytical, and problem-solving skills.
- Software Proficiency: Proficiency in Microsoft Office and customer relationship management software.
