Client Support Specialist

2 weeks ago

Albany, New York, United States Capital Computer Associates Full time
Client Support Specialist
Capital Computer Associates - Remote

Capital Computer Associates is in search of a Client Support Specialist to enhance our WinCap support team.

The ideal candidate will deliver application assistance to clients for our WinCap School Financial Management software suite, addressing intricate inquiries regarding its operation and utilization.


In this capacity, you will collaborate closely with the Director of Client Services and benefit from a supportive team dedicated to providing outstanding customer service and development assistance.

This role is budgeted for a starting salary between $50,000 - $75,000/year based on experience.

Your Contributions:


Acts as the primary support contact for WinCap clients, efficiently addressing inquiries received via phone and electronically submitted support tickets.

Handles escalated support requests; engages directly with clients to deliver services and resolve issues.
Oversees requests for bug corrections and software improvements.
Identifies application issues, escalating to development when necessary.

Utilizes discretion to implement timely solutions to problems, ensuring client satisfaction, minimizing downtime, and preventing cost overruns.

Gathers detailed information to categorize requests, determining resolution methods and creating processes and guides.
Exhibits exceptional analytical, research, and problem-solving abilities with a strong capacity to manage multiple tasks and prioritize effectively.

Employs sound professional judgment in analyzing problems to: (1) attempt solutions via phone, or (2) determine the appropriate level of maintenance required to resolve issues.

Facilitates and supports training sessions for client webinars and user groups.
Other responsibilities as assigned.

Candidate Profile:
Bachelor's degree in business or equivalent professional experience.
Exceptional customer service and organizational skills.
Outstanding analytical, troubleshooting, and problem-solving capabilities.
Positive, results-driven attitude.
Excellent verbal and written communication skills.

Preferred Qualifications:
Experience in Application Support
Knowledge of Payroll/Fund Accounting
Previous experience in a school district business office

What We Offer:

A competitive compensation package

Opportunities for growth within an organization that fosters professional development

A comprehensive range of employee benefits including 401(k), Health Insurance (medical, dental, vision, life, short and long-term disability, AD&D)

Generous vacation and personal leave

401K matching programs

Lifestyle rewards

About Capital Computer Associates:
Capital Computer Associates is a premier provider of essential software solutions to the public sector in North America.

As a key player in the industry, we have established ourselves as a cornerstone for investments in utility, local government, school districts, public safety, and healthcare software verticals.

Our success is driven by investments in our proprietary software and market expertise. This focus, combined with strategic acquisitions that enhance our offerings, has propelled our growth.

We are committed to continued expansion through reinvestment in our people and products, as well as pursuing new business opportunities.

Equal Opportunity Employer - minorities/females/veterans/individuals with disabilities/sexual orientation/gender identity

Minimum Salary:

Maximum Salary:

Salary Unit:
Yearly

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