Tenant Services Coordinator
6 days ago
About Us
CP Group is a leading commercial real estate and management firm with a strong presence in the Sunbelt region. With a history dating back to 1986, the company has established itself as a trusted partner for investors and businesses alike.
Our Mission
We strive to provide exceptional service and value to our tenants, while fostering a sense of community and connection within our properties.
Job Summary
The Tenant Services Coordinator will serve as the primary point of contact for tenants, ensuring their needs are met and exceeded. This role requires strong communication and interpersonal skills, as well as the ability to work independently and take ownership of projects.
Key Responsibilities
- Customer Service and Communication
- Serve as liaison between Property Management team and tenants
- Take a leadership role in communicating with tenants, vendors, and management team
- Obtain customized tenant information for points of contact and manage tenant appreciation gifts and recognition
- Distribute Welcome Packages for new tenants, including a pre-determined welcome gift and tenant handbook
- Distribute frequent tenant correspondence on upcoming events and activities
- Liaison with community businesses to develop discount programs with exclusive offerings for tenants
- Distribute flyers to tenants regarding upcoming activities and events
- Greet tenants upon arrival daily from 8am - 9am
- Ensure the amenity guide/brochure is consistently up to date and accessible
- Organize annual meetings with individual tenants to discuss concerns and suggestions
- Create and manage a tenant contact list, circulating a tenant contact form annually
- Work with Company's Director of ESG to support company health & wellness initiatives
- Seek community outreach opportunities for tenants to engage with
- Event Planning
- Provide ideas, programming, and associated budget numbers for consideration
- Keep record of all tenant events and event attendance and feedback
- Marketing Materials
- Assist with organizing and distributing a monthly newsletter
- Manage Property website, ensuring website and documents stay updated
- Create and distribute news and events
- Create and maintain the Company-provided tenant handbook and amenity guide brochure
- Design flyers and graphics for upcoming events/promotions
Qualifications
- Minimum of 1-2 years of marketing, hospitality, or customer service experience
- Proficient in Social Media, Mailchimp, Canva, and PowerPoint
- Social Media Experience: Facebook and Instagram business accounts
- Ability to work independently, taking ownership over projects
- Skilled communicator with great interpersonal skills and the ability to build and manage relationships
- Excellent writing and grammar skills
- Experience working in an account service or customer experience environment
Benefits
- Unlimited vacation, summer Fridays, and 9 company holidays
- Company-paid life and disability insurance
- Company-subsidized medical, dental, and vision insurance
- Voluntary insurance including supplemental life insurance, pet insurance, critical illness, accident, hospital, legal, and cancer insurance
- 401(k) with company match
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