Client Services Coordinator

2 weeks ago

Boca Raton, Florida, United States NSD NEWCO Full time

Position Overview:

The Client Relations Representative role is pivotal in addressing and resolving intricate and sensitive service-related conflicts involving customers and clients. This position entails a thorough analysis of current programs, policies, and services to ensure adherence, retention, and overall client satisfaction. The representative will also provide insightful recommendations for enhancements in customer service systems and relationships.

Key Responsibilities:

  • Conducts investigations, analyses, and delivers final resolutions on complex service-related disputes involving customers and clients.
  • Maintains and nurtures client relationships for assigned accounts through effective communication and rapport building.
  • Acts as an internal liaison for customer/client billing disputes and claims.
  • Represents customer/client perspectives to management regarding decisions that impact service-related issues.
  • Performs root cause analysis of customer disputes and collaborates with management to initiate corrective actions to enhance customer relations.
  • Evaluates and suggests improvements in customer service policies, systems, programs, and services.
  • Facilitates opportunities for client engagement and feedback on service-related matters to demonstrate commitment to customer needs.
  • Sets and manages customer expectations regarding responsiveness, feedback, and resolution, ensuring commitments are met.
  • Provides regular updates and reports to the Client Relations Supervisor.
  • Documents instances of non-compliance from third-party call centers and vendors.
  • Supports fellow Client Relations Representatives and advises the Client Relationship Manager on ongoing issues and trends through regular communication.
  • Performs additional tasks and responsibilities as assigned.

Qualifications:

  • High School Diploma or equivalent (minimum requirement).
  • Three years of experience in customer service, with at least one year in managing client relationships.

Essential Skills:

To excel in this role, candidates should exhibit the following competencies:

  • Strong problem-solving abilities, strategic thinking, effective time management, and decision-making skills.
  • Customer/client focus, organizational skills, and meticulous attention to detail.
  • Ability to meet deadlines consistently.
  • Exceptional interpersonal and communication skills, with the capacity to manage multiple accounts efficiently.
  • Commitment to maintaining confidentiality at all times.
  • Proficient verbal and written communication skills.
  • Bi-lingual proficiency (French) is preferred.
  • Excellent interpersonal skills.

Technical Proficiency:
  • Working knowledge of Excel and Word is required.
  • Ability to multi-task and follow up on various tasks.
  • Strong attention to detail and the ability to identify discrepancies, taking initiative to research and resolve variances.

Work Schedule:
Monday to Friday, 8:30 AM to 5:00 PM or as needed.

Physical Requirements:
The physical demands outlined here represent those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.

Work Environment:

The work environment characteristics described here are representative of those that must be met by an employee to successfully perform the essential functions of this position. Reasonable accommodations may be made for individuals with disabilities. The typical environment is a business office with a moderate noise level.

**NSD maintains a drug-free workplace and performs pre-employment substance abuse testing.**


Nation Safe Drivers provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, pregnancy, marital status, gender identity or expression, or any other characteristic protected by federal, state or local laws.


This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

  • Junior Client Success Coordinator

    2 weeks ago

    Boca Raton, Florida, United States Infinity Managment Group Full time

    The Junior Client Success Coordinator plays a crucial role in managing the daily communications and interactions with existing clients as well as prospective customer leads. Being part of the Customer Service team requires a solid understanding of consumer engagement strategies and practices, regular reporting to the Director of Customer Outreach, and a...

  • Client Relations Coordinator

    2 weeks ago

    Boca Raton, Florida, United States The Berman Law Group Full time

    Join The Berman Law GroupWe are on the lookout for a committed and friendly Client Relations Coordinator to become a vital part of our energetic team. In this role, you will serve as the initial point of contact for our clients, laying the groundwork for their experience with our firm.Primary Duties:Manage client communications with compassion and...

  • Client Intake Coordinator

    2 weeks ago

    Boca Raton, Florida, United States The Siegel Law Group Full time

    The Siegel Law Group is experiencing significant growth, and we are in search of a dedicated full-time Client Intake Coordinator to contribute to our success. In this role, you will be the empathetic voice of our firm, managing incoming inquiries from potential clients during their critical moments, assessing and evaluating potential cases, and assisting our...

  • Client Relations and Hospitality Coordinator

    7 days ago

    Boca Raton, Florida, United States Direct Talent Solutions Full time

    Job OverviewPosition: Client Relations and Hospitality CoordinatorLocation: Boca Raton, FLEmployment Type: Full Time - In-Office - 8:30 am – 5:30 pm - Monday through FridayCompensation: $40,000-$55,000 + Comprehensive BenefitsAbout Direct Talent Solutions:We are a prominent legal practice with a diverse team of attorneys operating across various locations...

  • Client Service Associate

    5 days ago

    Boca Raton, Florida, United States Oppenheimer & Co. Full time

    About the RoleThe Oppenheimer & Co. team is seeking a highly skilled and detail-oriented Registered Client Service Associate to join our Branch office in Florida. As a key member of our team, you will be responsible for providing exceptional client service, marketing, scheduling, and administrative support to our clients and internal teams.Key...

  • Client Services Specialist

    7 days ago

    Boca Raton, Florida, United States Bob Wylin - State Farm Agent Full time

    Position OverviewAre you a personable individual with a passion for assisting clients? Do you thrive in a dynamic environment where customer interaction is key? If so, a role with Bob Wylin - State Farm Agent could be the perfect fit for you. Our agency specializes in providing State Farm insurance and financial service products to our valued clients.Key...

  • Bilingual Client Intake Coordinator

    2 weeks ago

    Boca Raton, Florida, United States The Law Offices of Kanner & Pintaluga P A Full time

    Position OverviewThe Law Offices of Kanner & Pintaluga P.A. is seeking a dedicated and enthusiastic Client Intake Coordinator to become a vital part of our team. This role is essential in establishing the first connection between our firm and prospective clients, ensuring they receive comprehensive information about our services.ROLE SUMMARY:The Client...

  • Client Services Associate

    2 weeks ago

    Boca Raton, Florida, United States Pendulum Staffing Full time

    Job OverviewWe are seeking a dedicated Client Services Associate to join our team at Pendulum Staffing. This role is essential in providing exceptional support and hospitality to our clients.Key ResponsibilitiesManage the reception area, including greeting visitors and answering incoming calls.Coordinate the reservation and setup of conference rooms for...

  • Client Services Representative

    7 days ago

    Boca Raton, Florida, United States Bernard Nickels & Associates Full time

    **Job Title:** Client Services/Hospitality Representative**Job Type:** Permanent**Location:** Onsite**Work Schedule:** Monday through Friday, 8:30 am – 5:30 pm**Job Responsibilities:**Provide exceptional front desk reception services, including answering calls, meeting, and greeting visitors.Coordinate conference room reservations and setups.Manage kitchen...

  • Client Activation Coordinator

    2 weeks ago

    Boca Raton, Florida, United States Truist Financial Corporation Full time

    Primary Location: Boca Raton, FL USJob Overview: The role outlined below involves engaging with new dealer clients and managing dealer profiles. This position is crucial for fostering positive relationships between Service Finance and its dealers through onboarding, training, and ongoing support.Key Responsibilities:Act as the primary contact for onboarding...

  • Client Relations and Hospitality Coordinator

    2 weeks ago

    Boca Raton, Florida, United States SourcePro Search Full time

    Client Relations and Hospitality CoordinatorKey Responsibilities:Reception Duties: Manage incoming calls, welcome guests, and oversee the front desk operations. Meeting Room Coordination: Schedule, prepare, and ensure the upkeep of meeting spaces. Hospitality Management: Oversee pantry supplies, arrange catering for meetings, and handle mail and copy...

  • Client Support Coordinator

    2 weeks ago

    Boca Raton, Florida, United States Ranger Technical Resources Full time

    Sales Support SpecialistPosition Overview:A prominent organization in the data sector is seeking a Sales Support Specialist to enhance their expanding team. In this capacity, you will collaborate with internal Sales and various departmental contracts to facilitate customer onboarding with the relevant solutions. You will also manage general queues to address...

  • Client Support Coordinator

    2 weeks ago

    Boca Raton, Florida, United States Ranger Technical Resources Full time

    Sales Support SpecialistPosition Overview:A prominent organization in the data sector is seeking a Sales Support Specialist to enhance their expanding team. In this capacity, you will collaborate with internal Sales and various departmental units to facilitate customer onboarding with the relevant solutions. Additionally, you will manage general inquiries to...

  • Financial Services Coordinator

    4 days ago

    Boca Raton, Florida, United States Oppenheimer & Co. Full time

    About the RoleThe Oppenheimer & Co. team is seeking a highly skilled and detail-oriented Registered Client Service Associate to join our Branch office in Florida. As a key member of our team, you will be responsible for providing exceptional client service, marketing, scheduling, and administrative support to our clients and internal teams.Key...

  • Client Service Representative

    1 day ago

    Boca Raton, Florida, United States Heartland Veterinary Partners Full time

    About Heartland Veterinary PartnersWe are a compassionate and dedicated team of veterinary professionals committed to delivering exceptional patient care and outstanding client service. Our mission is to provide a warm and welcoming environment for pets and their owners, where every interaction is a positive and memorable experience.Job SummaryWe are seeking...

  • Client Service Representative

    17 hours ago

    Boca Raton, Florida, United States Madison Reed Hair Color Bar Full time

    About the RoleAt Madison Reed Hair Color Bar, we are seeking a highly skilled and customer-focused Client Service Representative to join our team. As a Client Service Representative, you will be the face of our Hair Color Bar, providing a seamless guest experience from arrival to departure.Key ResponsibilitiesProvide exceptional customer service, ensuring a...

  • Client Services Specialist

    2 weeks ago

    Boca Raton, Florida, United States Mary Brown - State Farm Agent Full time

    Job OverviewPosition Summary:A dedicated State Farm Agent is looking for a qualified individual to fill the role of Customer Relations Representative. We are in search of a dynamic professional eager to assist in the growth of our agency through meaningful interactions and exceptional customer service. If you are a proactive individual who excels in a...

  • Social Services Coordinator

    7 days ago

    Boca Raton, Florida, United States Yamato Nursing and Rehabilitation Center Full time

    Job SummaryWe are seeking a highly skilled and compassionate Social Worker to join our team at Yamato Nursing and Rehabilitation Center. As a Social Worker, you will play a vital role in providing medically related social work services to our residents, ensuring they attain or maintain the highest practicable level of physical, mental, and psychosocial...

  • Transportation Coordinator

    2 days ago

    Boca Raton, Florida, United States MG Moving Services Full time

    Job OverviewMG Moving Services is seeking a reliable and skilled Transportation Coordinator to join our team in Boca Raton, FL. As a key member of our moving crew, you will play a pivotal role in ensuring the secure transportation and timely delivery of our goods to clients.Key ResponsibilitiesOperate and Maintain Vehicles: Safely drive and operate single...

  • Client Services Specialist

    2 weeks ago

    Boca Raton, Florida, United States Bob Wylin - State Farm Agent Full time

    Position OverviewAre you enthusiastic and dedicated to customer satisfaction? Do you thrive in a public-facing role? If so, a position with Bob Wylin - State Farm Agent may be the right fit for you. Our agency specializes in marketing State Farm insurance and financial service products.Key ResponsibilitiesBuild and maintain customer relationships while...