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Overnight Guest Services Coordinator

2 months ago


Boca Raton, Florida, United States Stanford Hotel Group Full time

Night Operations Specialist & Guest Services Coordinator

  • Job Category: Front Office
  • Job Overview: This role merges the responsibilities of a Night Operations Specialist and Guest Services Coordinator to deliver outstanding service to all patrons. The position encompasses two Night Audit shifts and three Guest Services shifts.

Key Responsibilities:

  • Greet and check in guests
  • Process check-outs for departing guests
  • Address guest inquiries and resolve issues
  • Promote room offerings and hotel specials
  • Uphold Stanford Hotel Group's Service Standards

Specific Duties for Night Operations Specialist:

  • Reconcile departmental accounts
  • Verify front desk transactions
  • Balance credit card transactions
  • Generate Close Out reports
  • Prepare Management reports

Qualifications:

  • Strong customer service and computer proficiency
  • Willingness to work varied shifts including overnight
  • Availability for weekends and holidays
  • Detail-oriented with the ability to work autonomously
  • 1-2 years of experience in night auditing or accounting roles
  • Preferred experience with Hilton and OnQ systems

Essential Skills:

  • Problem Solving: Basic Knowledge
  • Decision Making: Basic Knowledge
  • Customer Service: Advanced Skills
  • Organizational Skills: Intermediate Level

Desired Attributes:

  • Enthusiastic
  • Committed
  • Detail-Oriented