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Overnight Guest Services Coordinator
2 months ago
Night Operations Specialist & Guest Services Coordinator
- Job Category: Front Office
- Job Overview: This role merges the responsibilities of a Night Operations Specialist and Guest Services Coordinator to deliver outstanding service to all patrons. The position encompasses two Night Audit shifts and three Guest Services shifts.
Key Responsibilities:
- Greet and check in guests
- Process check-outs for departing guests
- Address guest inquiries and resolve issues
- Promote room offerings and hotel specials
- Uphold Stanford Hotel Group's Service Standards
Specific Duties for Night Operations Specialist:
- Reconcile departmental accounts
- Verify front desk transactions
- Balance credit card transactions
- Generate Close Out reports
- Prepare Management reports
Qualifications:
- Strong customer service and computer proficiency
- Willingness to work varied shifts including overnight
- Availability for weekends and holidays
- Detail-oriented with the ability to work autonomously
- 1-2 years of experience in night auditing or accounting roles
- Preferred experience with Hilton and OnQ systems
Essential Skills:
- Problem Solving: Basic Knowledge
- Decision Making: Basic Knowledge
- Customer Service: Advanced Skills
- Organizational Skills: Intermediate Level
Desired Attributes:
- Enthusiastic
- Committed
- Detail-Oriented