Strategic Client Engagement Leader

2 weeks ago

Chicago, Illinois, United States Celonis GmbH Full time

Position Overview:


The Strategic Client Engagement Leader is an essential member of our Value Engineering team, contributing significantly to Celonis' growth trajectory.

In this role, you will drive our commitment to data-centric business transformation with our most vital clients.

Your leadership will involve guiding teams of Celonis specialists to ensure the satisfaction and success of our premier customers as they embark on their journey to unlock value with Celonis.


The Strategic Client Engagement Leader will serve as the primary accountable lead and trusted advisor, dedicated to enhancing value for a select group of clients.

This role entails engaging with C-Level Executives to collaboratively outline a long-term vision for leveraging Celonis to revolutionize their operations while mobilizing essential Celonis resources.

Working alongside our cross-functional Celonis teams, you will drive measurable business outcomes across diverse processes and sectors, accelerating the adoption of our platform.

The Strategic Client Engagement Leader will also advocate for transformational initiatives across Celonis and client accounts, promoting innovation and strategic change to maximize value and facilitate business transformation.


Key Responsibilities:
Program Leadership & Engagement Management

Establish and nurture robust relationships with key stakeholders, including C-level internal and external executives, integrating Celonis into their strategic goals.

Ensure engagements are adequately staffed, utilizing resources from global cross-functional Celonis teams, including Servicing, Product & Engineering.

Guide clients on organizational design and the maturation of Centers of Excellence to enhance platform adoption.


Mentor and support team members, providing guidance for their success and offering constructive feedback to management on team performance.

Driving Customer Value

Oversee the comprehensive customer value journey (landing, expanding, adoption, and renewing).

Influence key customer stakeholders through executive communication, product expertise, and industry knowledge.

Collaborate with senior stakeholders to establish the Celonis program roadmap and detailed value plans.


Facilitate value realization and adoption within accounts, ensuring timely project completion, client satisfaction, and achievement of usage and adoption targets.

Community Engagement and Customer Advocacy


Organize and lead customer advisory boards to tackle industry-specific challenges and innovations, creating a structured feedback loop to continuously gather insights and enhance products and services.


Act as the customer’s voice within the organization, ensuring alignment of product development and service offerings with industry needs and customer feedback, while collaborating with the customer advocacy team on advocacy strategies.


Promote customer presence and sponsorship at key Celonis and industry events, representing Celonis at conferences, webinars, and through published thought leadership.


Collaborate on innovation or new asset development in specific domains, contributing to playbooks, resources, and tools for the value engineering team to enhance their effectiveness.


Qualifications:
Minimum of 15 years of relevant experience in customer success, strategy consulting, or related fields; MBA preferred.

Proven experience in leading large-scale transformation initiatives, process re-engineering projects, and implementations.

Extensive background in achieving business objectives through the deployment of software solutions.

Ability to navigate large global organizations and persuade stakeholders through data, facts, and confidence.


Demonstrated ability to collaborate with internal resources to design, pitch, and sell opportunities with relevant subject matter experts and practice leads.

Possess a consultative approach when engaging with senior executives.

Strong team player who inspires others with a patient and entrepreneurial leadership style.

Project Management:
Ability to organize and manage multiple streams effectively.

Excellent communication skills and ability to translate Celonis use cases into the customer business landscape.

Self-motivated, proactive team player.

Able to thrive in fast-paced, collaborative, and ambiguous environments with various stakeholders.

Willingness to travel to meet customer stakeholder needs (25-50%).

Value Realization

Facilitate business value workshops and utilize Celonis to identify and qualify opportunities for process enhancement.

Identify improvement measures in core business functions and initiate enterprise-wide change initiatives.

Present results and realized value to senior management and C-level executives.

Value Scaling

Responsible for the end-to-end customer value journey, including landing, expanding, adoption, and renewing.


Develop a strategic expansion roadmap for customers, embedding Celonis EMS as a key business transformation platform within their organization to drive adoption and expansion.

Provide feedback to our product development teams to enhance the Celonis platform and applications based on emerging use cases.

Visa sponsorship is not available for this position.

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