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Strategic Customer Engagement Leader

2 months ago

Chicago, Illinois, United States SAP SE Full time

Company Overview

At SAP SE, we foster a culture that emphasizes collaboration and innovation, empowering our employees to achieve breakthroughs together. Our workplace values diversity, flexibility, and a commitment to a purpose-driven future.

Role Overview

The Managing Partner (MP) serves as the principal account leader for one or more Strategic Customers, responsible for overseeing the comprehensive engagement strategy. The MP is tasked with driving the adoption of innovative solutions, spearheading growth in software, cloud, and services, and ensuring customer satisfaction throughout their journey.

Key Responsibilities

  1. Develop and execute a comprehensive Account Plan in collaboration with the Market Unit and the Virtual Account Team (VAT).
  2. Establish a multi-year roadmap with the customer focused on innovation and transformation.
  3. Implement a governance model that aligns strategic initiatives with customer objectives.

The MP will guide the client’s digital transformation journey, ensuring that SAP's offerings are aligned with their strategic goals.

Performance Metrics

The success of the MP is measured by the growth in new bookings for cloud software and services, retention of existing revenue, and improvement in Net Promoter Score (NPS).

Essential Qualifications

  • Over 10 years of experience in Sales or Consulting within complex software or IT solutions.
  • At least 5 years of industry-specific expertise.
  • Proven experience in Large Account Management and leading account teams.
  • Comprehensive knowledge of SAP's offerings, including services and support.
  • Strong communication skills and fluency in business-level English and local language.

Commitment to Inclusion

SAP SE is dedicated to fostering an inclusive environment where all employees can thrive. We believe that diverse perspectives enhance our ability to innovate and succeed.

Compensation Transparency

We are committed to pay equity and transparency, providing a competitive compensation range for this role based on experience and qualifications.

Work Environment

This position may require travel and offers a hybrid work model, supporting a balance between professional and personal commitments.