IT Support Specialist

5 days ago


Cincinnati, Ohio, United States Merge IT Full time
Job Summary

Merge IT is seeking a highly skilled IT Support Specialist to join our team. As an IT Support Specialist, you will be responsible for providing technical support and maintenance for computer systems, hardware, and software.

Key Responsibilities
  • Maintain, analyze, troubleshoot, and repair computer systems, hardware, and computer peripherals.
  • Support and maintain user account information, including rights, security, and systems groups.
  • Install, upgrade, support, and troubleshoot desktop applications, including Microsoft Office, Apple, Mac, iPhones, iPads, and other authorized software.
  • Install, upgrade, support, and troubleshoot printers, computer hardware, and other authorized peripheral equipment.
  • Perform general preventative maintenance tasks on computers, laptops, printers, and other authorized peripheral equipment.
  • Perform work in compliance with specified warranty requirements.
  • Return defective equipment/parts to maintenance inventory, document customer repairs, and maintain and restock assigned parts inventory to ensure proper spare parts levels.
  • Monitor, operate, manage, troubleshoot, and restore to service personal computers (PC), notebooks, or other equipment with authorized access to the network.
  • Deal with hardware and application support queries and issues reported to the support desk and escalated to the Desktop Support team.
  • Provide user data and application recovery and use diagnostic tools to troubleshoot problems associated with network connectivity and workstation hardware/software.
  • Work with vendor support contacts to resolve technical issues within the desktop environment.
  • Escalate issues and involve experts wherever required to resolve issues as quickly as possible.
  • Perform routine or as-requested health checks of IT systems for printers, copiers, fax machines, scanners, and video conference equipment and provide reports as needed.
  • Provide training to end-users on how to operate equipment as requested.
Requirements
  • 2-4+ years of experience in the field working as an IT Support Specialist or in a related area.
  • Familiar with a variety of the field's concepts, practices, and procedures.
  • Relies on experience and judgment to plan and accomplish goals. Performs a variety of complicated tasks.
  • Excellent technical knowledge of PC's and desktop hardware.
  • Able to operate effectively in a team environment with both technical and non-technical team members.
  • Self-confidence in your analytical and problem-solving skills, as well as good communication (both verbal and written) skills.
  • Planning, organizing skills, and good administration management skills.


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