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Ohio Medicaid Customer Support Specialist
2 months ago
Are you passionate about providing support from the comfort of your home? Do you enjoy helping individuals during challenging times? If you seek meaningful experience with a leading organization dedicated to customer wellness, consider joining CenterWell Home Health's Member Support Team. Our Customer Support Specialists are committed to assisting individuals with their healthcare inquiries, particularly our Medicaid clients, ensuring they receive optimal solutions and outcomes in a top-tier contact center environment.
The Customer Support Specialist serves as the primary point of contact for incoming phone, digital, or written inquiries. This role involves addressing customer needs, which may encompass intricate benefit inquiries, troubleshooting issues, and educating members. Responsibilities include documenting inquiries, comments, or complaints, and taking appropriate actions. Unresolved customer concerns are escalated as necessary. Additionally, you will contribute to our outreach initiatives by making follow-up calls to our members.
Utilize Your Expertise to Make a Difference
Essential Qualifications
- Must reside in Ohio
- At least one (1) year of experience in customer service is required.
- Proficient in Microsoft Office applications, especially Outlook and Teams.
- Strong technical aptitude with the ability to navigate multiple software systems, including email and chat platforms, while efficiently managing various databases during customer interactions.
- Excellent interpersonal skills and the ability to manage multiple tasks simultaneously.
Training Overview
- This position includes a comprehensive training program conducted virtually. Training will span the initial weeks of employment, with a structured schedule.
- Timeliness and professional appearance are required during training sessions and meetings.
- Consistent attendance is crucial for success, with no time off permitted during the training period or the initial months of employment.
- This role necessitates mastering various systems, policies, and tools, which requires time to achieve proficiency.
- Commitment to remain in this position for a minimum of twelve (12) months is expected before pursuing other opportunities within CenterWell.
- After training, employees must be flexible to work an 8-hour shift between 6:45 AM and 8:00 PM Eastern time, Monday through Friday.
- Weekend and overtime work may be required based on organizational needs.
Preferred Qualifications
- Associate or Bachelor's Degree.
- Prior experience in inbound and/or outbound call center roles or related customer service positions.
- Experience in the healthcare sector.
Remote Work Requirements
To ensure effective performance for remote associates, the following internet service criteria must be met:- A minimum download speed of 25 Mbps and an upload speed of 10 Mbps is recommended; a wired cable or DSL connection is preferred.
- Satellite, cellular, and microwave connections may only be used with prior approval.
- CenterWell will provide necessary telephone equipment to meet job requirements.
- Work should be conducted from a dedicated space free from interruptions to protect member information.
Additional Information
**Please ensure your resume is attached to your application (PDF or Word format).**
Interview Process
Our hiring process for this position includes the use of technology to enhance our recruitment efforts.- Initial Screening: After submitting your application, you may receive a request to complete a series of prescreen questions.
- Assessment: Selected candidates will be invited to participate in an online activity to learn more about customer care roles and demonstrate relevant skills.
- Video Screening: Successful candidates will be asked to record a video response as part of the selection process.
- Interviews: Candidates may be invited for interviews based on their performance in previous steps.
- Offers: Final candidates will be contacted to discuss job offers.
- Note: The duration of the hiring process may vary based on the number of applicants and available positions.
Scheduled Weekly Hours
40Compensation Range
The salary range reflects a good faith estimate of starting base pay for full-time employment. Compensation may vary based on location and individual qualifications, including skills, experience, and education.Benefits Overview
CenterWell Home Health offers competitive benefits designed to support overall well-being. Benefits include medical, dental, and vision coverage, a retirement savings plan, paid time off, and various other opportunities to promote personal wellness and smart healthcare decisions.About Us
CenterWell Home Health is dedicated to prioritizing health for our team members and the communities we serve. Through our comprehensive healthcare services, we strive to facilitate better health outcomes for individuals and families, ensuring they receive the care and support they need.
Equal Opportunity Employer
CenterWell Home Health is committed to creating a diverse environment and is proud to be an equal opportunity employer. We do not discriminate against any employee or applicant based on race, color, religion, sex, sexual orientation, gender identity, national origin, age, marital status, genetic information, disability, or veteran status. All employment decisions are based on valid job requirements.
