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Billing Customer Support Specialist

2 months ago

Cincinnati, Ohio, United States Spectrum Inc Full time

Join Spectrum Inc. as a Billing Customer Support Specialist.

Position Overview:
This role involves providing exceptional customer service by addressing billing inquiries and resolving account-related issues. You will play a crucial part in maintaining positive relationships with our customers.

Key Responsibilities:

  • Assist customers with billing questions and account adjustments.
  • Utilize effective communication skills to understand customer needs and provide appropriate solutions.
  • Educate customers about service options and upsell when applicable.
  • Process orders, revise account records, and schedule necessary field visits.

What We Offer:

  • Comprehensive training program designed to ensure your success.
  • Structured work schedules that promote work-life balance.
  • Competitive compensation and benefits package, including health, dental, and vision plans.
  • 401(k) plan with company match and retirement savings options.
  • Opportunities for professional growth and career advancement.

Ideal Candidate Profile:

The successful candidate will be a flexible communicator and a good listener, capable of multitasking to resolve issues efficiently. You should possess a strong sense of reliability and integrity, making you an excellent representative of the Spectrum brand.

Qualifications:

  • High School Diploma or GED.
  • Ability to read, write, speak, and understand English.
  • Preferred: 6 months of customer service experience and familiarity with computer systems.

Why Choose Spectrum?

At Spectrum, we believe in fostering a diverse and inclusive workplace where every employee feels valued. Our commitment to your professional development is evident through our mentoring programs and career advancement opportunities.

Join us in making a difference