Junior IT Service Desk Analyst

7 days ago


Camden, New Jersey, United States EMR USA Metal Recycling Full time
About Us

EMR USA Metal Recycling is a leading metal recycling company with a rich history spanning decades. Our organization is built on a foundation of employee well-being and safety, creating a supportive and inclusive community where everyone's ideas and contributions are valued.

We are committed to providing our customers with efficient and reliable metal recycling services while minimizing our environmental impact. Our mission is to recycle materials sustainably, transforming them into new raw materials that benefit our planet.

Position Overview

We are seeking a motivated and enthusiastic Junior IT Service Desk Analyst to join our dynamic IT team. This entry-level role is ideal for someone who is eager to learn, passionate about technology, and interested in contributing to a greener future through the recycling industry.

Key Responsibilities
  • Provide First-Level Support: Respond to and resolve IT support requests, ensuring a high level of customer satisfaction.
  • Troubleshoot Technical Issues: Diagnose and resolve hardware, software, and network-related issues in a timely manner.
  • Escalate Complex Problems: Identify issues that require advanced technical knowledge and escalate them to senior IT staff as necessary.
  • Document Solutions: Maintain accurate records of support requests, troubleshooting steps, and resolutions in the IT service management system.
  • Assist with IT Projects: Collaborate with the IT team on various projects, such as system upgrades, new software implementations, and infrastructure improvements.
  • Continuous Learning: Stay up to date with the latest technology trends and best practices, actively seeking opportunities to expand your technical knowledge and skills.
Qualifications
  • Education: A degree or diploma in Information Technology, Computer Science, or a related field is preferred but not required. High School Diploma or GED is also acceptable.
  • Technical Skills: Basic understanding of Windows operating systems, Microsoft Office applications, and common networking concepts. Familiarity with recycling industry software is a plus.
  • Problem-Solving: Strong analytical and troubleshooting skills, with the ability to think critically and creatively to resolve technical issues.
  • Communication: Excellent verbal and written communication skills, with a customer-oriented mindset.
  • Team Player: Ability to work effectively both independently and as part of a team.
  • Eagerness to Learn: A genuine interest in IT and a desire to grow and develop your skills in a supportive environment.


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