Bilingual Customer Support Specialist

2 weeks ago


Hendersonville, North Carolina, United States Staff My Agency Full time

Join our team at Staff My Agency as a Licensed Insurance Customer Service Representative. We are seeking a dedicated and compassionate individual to provide exceptional customer service in a supportive environment. This role emphasizes customer satisfaction and aims to enhance the overall experience for our clients.

What We Offer:

  • Attractive salary with commission opportunities
  • Paid time off, including vacation and holidays
  • Work-life balance with a four-day work week after training
  • Retirement savings options through a Simple IRA
  • Valuable industry experience
  • Opportunities for career advancement within our organization
Key Responsibilities:
  • Build and maintain strong customer relationships, ensuring follow-up as necessary
  • Deliver prompt, accurate, and friendly service, addressing inquiries related to insurance products, eligibility, coverage options, policy modifications, claims, and billing
  • Utilize a customer-centered approach to educate clients about their insurance choices
Qualifications:
  • Preferred experience in sales, whether in retail, telemarketing, or as a sales representative
  • Strong communication skills, both written and verbal
  • Self-driven and detail-oriented
  • Proactive problem-solving abilities
  • Team-oriented mindset
  • Competence in assessing customer needs and conducting effective interviews
  • Ability to connect and relate to customers
  • Property Casualty license (required)
  • Life and Health license (must be obtained)

This position is with an independent contractor agent. Employees must successfully complete all necessary licensing and training requirements. Independent agents hire their own staff, and their employees are not considered employees of the insurance company.



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