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Technical Support Specialist

2 months ago

Hendersonville, North Carolina, United States Hired by Matrix Full time

Are you looking for a fulfilling career in IT support?
At Hired by Matrix, we connect talented individuals with leading organizations that appreciate their skills and contributions. Our commitment to our consultants is evident through our Consultant Appreciation Program (CAP), designed to assist in their career journeys.

For over 30 years, Hired by Matrix has been a trusted partner in providing talent solutions across various sectors, including Financial Services, Technology, Healthcare, and more.

Position Overview:
We are currently seeking an IT Support Technician to enhance our client's team in the healthcare sector.

Key Responsibilities:

  • Deliver prompt and precise support for end-user devices.
  • Install and troubleshoot hardware, software, and peripherals.
  • Act as the primary contact for customers on behalf of technical teams.
  • Provide remote support and troubleshooting assistance.
  • Evaluate vendor packages and implement approved software solutions.
  • Participate in on-call duties as required.
  • Consult with team leads and management regarding equipment issues and propose solutions.
  • Facilitate end-user training and maintain clear documentation.
  • Generate status reports, problem-resolution summaries, and inventory reports as needed.
  • Install and relocate desktop hardware and software, including operating systems and standard applications.
  • Document detailed descriptions in help desk tickets, including troubleshooting steps taken.
  • Adhere to AIT standards for devices and software.
  • Collaborate with networking and server teams to ensure proper connectivity.
  • Perform preventive maintenance on authorized systems devices.
  • Assist with inventory management and purchasing processes.
  • Maintain and update Service Desk tickets to track all IT support activities.
  • Ensure compliance with procedural documentation.
  • Contribute to inventory management and spare hardware records.
  • Participate in site audits to verify equipment accuracy.
  • Complete assigned tasks and projects within deadlines.
  • Support fellow technicians to enhance teamwork and customer service.
  • Meet established service level agreements (SLAs) for incidents and requests.
  • Deploy applications using workstation management software.
Qualifications:
  • Required:
    • High School Diploma or equivalent.
    • At least 1 year of experience in a desktop support role within a corporate environment.
    • Ability to learn new systems independently.
    • Commitment to continuous learning of new technologies and processes.
  • Preferred:
    • Associate's degree in a computer or technology-related field.
  • Certifications:
    • A+ Certification; Security, Network+, or MTA certification within 180 days of hire.
  • Skills:
    • Proficiency in Internet Browsers and Microsoft Office Suite.
    • Familiarity with Microsoft Desktop Operating Systems.
    • Basic knowledge of Active Directory and workstation management software.
    • Effective troubleshooting and problem-solving abilities.
    • Ability to work with various software applications.
  • Preferred Knowledge:
    • Experience in the healthcare sector.
    • Exposure to enterprise environments.
Position Type: Contract

About Us:
Hired by Matrix, Inc. has been dedicated to improving the lives of our candidates since 1986 by offering exciting job opportunities that foster career advancement. We provide competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proudly certified as a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

Connect with us to discover how Hired by Matrix can transform your career.