Nutritional Support Specialist
2 weeks ago
Position Summary
Become a vital part of a diverse organization dedicated to enhancing the health and wellness of the communities we serve.
Role Summary:
Ensures patient safety by verifying accurate menu selections in compliance with physician-directed Medical Nutrition Therapy (MNT). Aids patients in meal ordering through the At Your Service (AYS) system by selecting appropriate menu items tailored to individual patient needs. Maintains precise patient database records by accurately entering physician MNT orders. Effectively assembles and distributes patient nutritional supplements and enteral nutrition products.
Key Responsibilities:
1. Assists patients with menu choices as needed, ensuring adherence to physician-prescribed MNT while prioritizing patient safety.
2. Maintains patient records using Epic and Computrition by accurately inputting physician MNT orders, allergy details, and special service requirements for the AYS system.
3. Manages incoming calls, taking messages and providing necessary information, including responding to patient inquiries on the menu line.
4. Addresses patient meal-related issues, referring those needing assistance to a registered dietitian.
5. Keeps accurate records such as patients not appropriate to order (NAPS), those who have missed meals, and required meal counts.
6. Ensures correct menu item selection for MNT on AYS orders based on individual patient needs.
7. Conducts Performance Improvement monitoring, measuring, and tracking results using designated indicators.
8. Prepares patient nourishments and enteral nutrition products in accordance with HACCP guidelines.
9. Restocks office supplies as necessary and maintains an organized workspace.
Additional Information:
Education Requirements:
* No specific education required as long as other qualifications are met.
Licensure/Certification Requirements:
Professional Experience Requirements:
* Minimum of one month experience and/or training in a nutrition care environment or equivalent, along with basic computer skills. Customer service experience is preferred.
Knowledge/Skills/Abilities Requirements:
* Language Skills: Ability to read and understand simple instructions, short correspondence, and memos. Capable of writing simple correspondence and effectively presenting information in one-on-one and small group settings to patients, families, and other staff members. Mathematical Skills: Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Capable of addressing problems involving several concrete variables in standardized situations.
Legal Employer: UNC Health Care
Entity: UNC Health Care System
Organization Unit: Dietary Services
Work Type: Full Time
Standard Hours Per Week: 40.00
Work Assignment Type: Onsite
Work Schedule: Variable
Exempt From Overtime: Exempt: No
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