Nutritional Support Specialist

1 week ago


Hendersonville, North Carolina, United States UNC Health Care Full time
Job Overview

Position Summary

Become a vital part of a diverse organization dedicated to enhancing the health and wellness of the communities we serve.

Role Summary:
Ensures patient safety by verifying accurate menu selections in compliance with physician-directed Medical Nutrition Therapy (MNT). Aids patients in meal ordering through the At Your Service (AYS) system by selecting appropriate menu items tailored to individual patient needs. Maintains precise patient information in the database by accurately entering physician MNT orders and distributing nutritional supplements and enteral nutrition products.

Key Responsibilities:
1. Supports patients with menu choices as needed, ensuring adherence to physician-directed MNT while prioritizing patient safety.
2. Manages patient database using Epic and Computrition by accurately inputting physician MNT orders, allergy details, and special service requirements for the AYS system.
3. Handles phone inquiries, takes messages, and relays information as necessary, including responding to patient menu line calls.
4. Provides solutions for patient meal issues, referring patients needing further assistance to a registered dietitian.
5. Maintains essential reports such as patients not appropriate to order (NAPS), those who have missed meals, and required meal counts.
6. Ensures correct menu selections for MNT on AYS orders based on individual patient needs.
7. Conducts Performance Improvement monitoring, measuring, and tracking results using designated indicators.
8. Prepares patient nourishments and enteral nutrition products in accordance with HACCP guidelines.
9. Restocks office supplies as necessary and keeps the work area organized.

Additional Information:
Education Requirements:
* No specific educational qualifications required if other position criteria are met.
Licensure/Certification Requirements:
Professional Experience Requirements:
* At least one month of experience or training in a nutrition care environment or equivalent, along with basic computer skills. Customer service experience is preferred.
Knowledge/Skills/Abilities Requirements:
* Language Skills: Ability to read and understand simple instructions, short correspondence, and memos. Capable of writing simple correspondence and effectively presenting information in one-on-one and small group settings to patients, families, and other staff members. Mathematical Skills: Ability to apply mathematical concepts such as fractions, percentages, ratios, and proportions to practical situations. Reasoning Ability: Ability to apply common sense understanding to carry out instructions provided in written, oral, or diagram form. Capable of addressing problems involving several concrete variables in standardized situations.

Job Details

Legal Employer: UNC Health Care

Entity: UNC Health Care

Organization Unit: Dietary Services

Work Type: Full Time

Standard Hours Per Week: 40.00

Work Assignment Type: Onsite

Work Schedule: Variable

Exempt From Overtime: Exempt: No



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