Technical Support Specialist

2 weeks ago


Hendersonville, North Carolina, United States Hired by Matrix Full time

Are you looking for a fulfilling career in IT support?
Hired by Matrix is seeking a dedicated IT Support Technician to join our esteemed client in the healthcare sector. We are committed to connecting talented individuals with organizations that appreciate their skills and contributions.

Key Responsibilities:

  • Deliver prompt and precise support for end-user devices.
  • Install and troubleshoot hardware, software, and peripherals for users.
  • Act as the primary contact for customers, collaborating with technical teams.
  • Provide remote assistance and troubleshooting for PC issues.
  • Evaluate vendor software packages and implement approved solutions.
  • Participate in on-call support as necessary.
  • Consult with team leads and management regarding equipment issues and propose solutions.
  • Conduct end-user training and maintain clear documentation.
  • Generate status reports, problem-resolution summaries, and inventory reports as needed.
  • Install and relocate desktop hardware and software, including operating systems and standard applications.
  • Document detailed troubleshooting steps within help desk tickets.
  • Adhere to AIT standards for devices and software, reporting any non-compliance.
  • Collaborate with networking and server teams to ensure proper connectivity.
  • Perform preventive maintenance on authorized systems as requested.
  • Assist with inventory management and purchasing processes.
  • Maintain and update Service Desk tickets to track all IT support activities.
  • Follow and uphold necessary procedural documentation.
  • Contribute to the maintenance of inventory records and spare hardware.
  • Participate in site audits to ensure compliance and accurate equipment tracking.
  • Complete assigned tasks and projects within established deadlines.
  • Support fellow technicians to enhance teamwork and customer service.
  • Meet established service level agreements for incident and request resolution.
  • Deploy applications using workstation management software.
Qualifications:
  • Required:
    • High School Diploma or equivalent.
    • At least 1 year of experience in a desktop support role within a corporate environment.
    • Ability to learn new systems with minimal documentation.
    • Commitment to continuous learning of new technologies and processes.
  • Preferred:
    • Associate's degree in a computer or technology-related field.
  • Certifications:
    • A+ Certification; Security, Network+, or MTA certification within 180 days of hire.
  • Skills:
    • Proficiency in Internet Browsers and Microsoft Office Suite.
    • Familiarity with all current Microsoft Desktop Operating Systems.
    • Basic knowledge of Active Directory, Group Policies, and workstation management software.
    • Effective troubleshooting and problem-solving abilities.
    • Ability to use various software applications with ease.
  • Preferred Knowledge:
    • Experience in the healthcare industry.
    • Exposure to enterprise-level IT environments.
Position Type: Contract

About Us:
Hired by Matrix, Inc. has been enhancing the careers of candidates since 1986 by providing exceptional job opportunities that foster career growth. We offer competitive salaries, benefits after 60 days, and a 401k option with a company match after one year. Hired by Matrix is an Equal Opportunity Employer and proudly certified as a Woman-Owned Business Enterprise and a Woman-Owned Small Business.

Connect with us: Discover how Hired by Matrix can transform your career.

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