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Licensed Insurance Customer Care Specialist

2 months ago

Hendersonville, North Carolina, United States Staff My Agency Full time

Join Our Team as a Bilingual Insurance Customer Service Representative

Staff My Agency is seeking a dedicated and compassionate professional to enhance our customer service team. This role is designed for individuals who thrive in a supportive environment focused on providing exceptional service to our clients.

What We Offer:

  • Attractive salary with commission opportunities
  • Generous vacation, sick leave, and paid holidays
  • Work-life balance with a four-day work week after training
  • Retirement savings plan through a Simple IRA
  • Valuable industry experience
  • Opportunities for career growth and advancement

Key Responsibilities:

  • Build and maintain strong customer relationships, ensuring follow-up as necessary
  • Deliver prompt, accurate, and friendly service, addressing inquiries about insurance products, eligibility, coverage options, policy modifications, claims, and billing
  • Utilize a customer-centric approach to educate clients on their insurance choices

Qualifications:

  • Preferred experience in sales (inside or outside sales, retail, or telemarketing)
  • Exceptional communication skills, both written and verbal
  • Self-driven and detail-oriented
  • Proactive problem-solving abilities
  • Team-oriented mindset
  • Strong customer needs assessment and interviewing skills
  • Ability to establish rapport with clients
  • Property Casualty license (required)
  • Life and Health license (must be obtained)

This position is with an independent contractor agent, and successful candidates will need to complete all necessary licensing and training requirements. Join us in making a difference in our clients' lives through outstanding service.