Customer Experience Associate

7 days ago


Hendersonville, North Carolina, United States CarMax Full time

**About the Role**

Come join CarMax, the nation's largest retailer of used cars, as a Customer Experience Specialist. In this role, you will provide exceptional customer service by guiding customers through every step of their CarMax journey.

**Key Responsibilities**

  • Assess vehicle conditions to ensure a seamless process for buying and selling cars.
  • Manage administrative duties to support the sales process.
  • Work as a team to meet sales goals and provide a high-energy retail sales environment.

**Requirements and Qualifications**

  • Demonstrate exceptional communication skills to build strong relationships with customers.
  • Display confidence in self, the product, and CarMax to provide a positive customer experience.
  • Ability to balance the needs of the customer and the business when making decisions.
  • Seek to fully understand and meet customer needs to create win-win solutions.
  • Get work done well, on time, and follow the right process to ensure customer satisfaction.

**What We Offer**

  • A dynamic and fast-paced retail sales environment.
  • The opportunity to work with a talented team to meet sales goals.
  • A competitive compensation package and benefits.


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