Desktop Technical Specialist

6 days ago


Tempe, Arizona, United States CompuCom Systems Inc Full time

Job Summary

CompuCom Systems, Inc. is seeking a highly skilled Desktop Technical Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients across the United States.

Key Responsibilities

  • Provide technical support and troubleshooting for desktop applications and hardware
  • Manage ticket queues and prioritize incident reports
  • Investigate and diagnose technical issues to resolution
  • Perform historical analysis of incidents to identify trends impacting service level agreements
  • Administer Active Directory and manage ticket queues
  • Provide timely updates and resolution to technical issues
  • Develop detailed notes within tickets
  • Develop rapport with clients and provide exceptional customer experience
  • Deploy software and hardware support and troubleshooting to clients nationwide
  • Participate in special projects as a technical expert and create technical reference manuals
  • Provide remote client L2 support for all US remote users and home users
  • Build laptops, deploy, and update software for all users nationwide

Requirements

  • Associate's degree in Computer Science or Information Technology from a technical school preferred
  • 1-3 years' experience in IT, Computer Science, or related fields
  • Working knowledge of Microsoft Office application suite, including MS Outlook
  • Experience with multi-platform Windows O/S required
  • Working knowledge of Apple OS
  • Preferred: Certification in relevant IT products/technologies
  • Experience using ITSM Ticketing tools or similar ticketing systems
  • Basic knowledge of ITIL, Service Desk metrics/SLA's, and mobile device support
  • High proficiency in Technical Documentation and training material
  • Experience with properly diagnosing and routing technical problems internally and for the client

Compensation

The pay rate for this position is $24.00 to $29.00 per hour.

Equal Employment Opportunity

CompuCom Systems, Inc. is committed to providing equal employment opportunities in all employment practices. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, citizenship status, marital status, age, disability, protected veteran status, sexual orientation, or any other characteristic protected by law.



  • Tempe, Arizona, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Edward Jones. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients and internal teams.Key ResponsibilitiesDiagnose and resolve complex technical issues across various platforms, collaborating closely...


  • Tempe, Arizona, United States Edward Jones Full time

    About the RoleWe are seeking a highly skilled Technical Support Specialist to join our team at Edward Jones. As a Technical Support Specialist, you will be responsible for providing exceptional technical support to our clients and internal teams.Key ResponsibilitiesDiagnose and resolve complex technical issues across various platforms, collaborating closely...


  • Tempe, Arizona, United States TEKsystems Full time

    Technical Support Specialist at TEKsystemsRemote Work Opportunity After QualificationTEKsystems is on the lookout for a dedicated individual to become a part of their Technical Support Team. If you have a strong desire to assist customers through virtual channels, this position may be an excellent fit for you.Key Responsibilities:Managing incoming calls...


  • Tempe, Arizona, United States IES Communications Full time

    Job Overview: Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges efficiently and professionally. This position also involves managing server and domain modifications, alongside troubleshooting and configuring a diverse range of...


  • Tempe, Arizona, United States IES Communications Full time

    Job Overview: Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges in a timely and professional manner. This position also involves managing server and domain modifications, alongside troubleshooting and configuring a diverse range of...


  • Tempe, Arizona, United States IES Communications Full time

    Job Overview: Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges in a timely and professional manner. This position also involves managing server and domain modifications, alongside troubleshooting and configuring a diverse range of...


  • Tempe, Arizona, United States IES Communications Full time

    Job Overview: Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges efficiently and professionally. This position also involves managing server and domain modifications, as well as troubleshooting and configuring a diverse range of...


  • Tempe, Arizona, United States IES Communications Full time

    Job Overview: Under the supervision of the IT Manager, the Technical Support Specialist will be tasked with delivering exceptional client interactions and addressing support challenges in a timely and professional manner. This role also encompasses managing server and domain modifications, along with troubleshooting and configuring a diverse range of...


  • Tempe, Arizona, United States Jobot Full time

    About JobotJobot is a dynamic and innovative company that values expertise and experience. Our team is passionate about delivering exceptional results and providing top-notch support to our clients.Job SummaryWe are seeking a highly skilled Citrix Infrastructure Specialist to join our team. As a Citrix Infrastructure Specialist, you will be responsible for...


  • Tempe, Arizona, United States All Copy Products Full time

    EOE Statement We are an equal employment opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law. Position OverviewAre you passionate about hands-on technical work and enjoy...


  • Tempe, Arizona, United States Careerbuilder-US Full time

    Position Overview:The Technical Field Support Specialist role is dedicated to delivering on-site technical assistance and service support to clients, ensuring that their machinery operates at peak performance. Key Responsibilities:This position entails approximately 50% travel to client locations for troubleshooting, diagnosing, repairing, and performing...


  • Tempe, Arizona, United States Atlas Technical Consultants Full time

    Job SummaryWe are seeking a skilled Materials Specialist to join our team at Atlas Technical Consultants. As a Materials Specialist, you will be responsible for performing field observations and materials sampling/testing during construction of buildings, bridges, and roadways.Key ResponsibilitiesConduct field inspections and testing of construction...


  • Tempe, Arizona, United States JCO Workforce Solutions Full time

    Position OverviewAs a Technical Support Specialist at JCO Workforce Solutions, you will play a crucial role in providing exceptional assistance to our clients facing technical challenges. Your expertise will ensure that users receive timely and effective support, contributing to a seamless operational experience.Key Responsibilities:Maintain a visible...


  • Tempe, Arizona, United States Jobot Full time

    About JobotJobot is a dynamic and innovative company that values expertise and experience. Our team is passionate about delivering exceptional results and providing top-notch support to our clients.Job SummaryWe are seeking a highly skilled Citrix Infrastructure Specialist to join our team. As a Citrix Infrastructure Specialist, you will be responsible for...


  • Tempe, Arizona, United States Amazon Full time

    Join Our Innovative TeamAre you passionate about resolving complex issues and enhancing customer experiences? Amazon is seeking a Technical Support Specialist to be part of our Sortation Systems team. About Sortation SystemsOur Sortation Systems division is dedicated to creating a robust support framework aimed at elevating our internal customers'...


  • Tempe, Arizona, United States CompuCom Systems Inc Full time

    Job SummaryCompuCom Systems, Inc. is seeking a highly skilled Desktop Technical Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients across the United States.Key ResponsibilitiesProvide technical support and troubleshooting for desktop applications and...


  • Tempe, Arizona, United States NCW Full time

    Job OverviewThe Technical Field Support Specialist role is essential for delivering on-site technical assistance and service to clients, ensuring that their machinery operates at peak performance. This position entails significant travel to client locations for troubleshooting, diagnosing, repairing, and maintaining equipment.Key Responsibilities:Provide...


  • Tempe, Arizona, United States Sky Systems, Inc. Full time

    Job OverviewWe are seeking a Genesys Cloud Technical Support Specialist to provide essential support in our recently established Genesys Cloud environment. This role is crucial for assisting both leadership and agents in resolving technical product challenges.Key ResponsibilitiesAct as a field technician with expertise in the Genesys Cloud contact center...


  • Tempe, Arizona, United States LPL Financial Full time

    Position Overview:Are you a collaborative individual with a passion for technology? At LPL Financial, we are seeking a dedicated Technical Support Analyst II to provide exceptional IT assistance to our internal team. Our firm is committed to supporting financial advisors, and we believe in fostering a work environment that encourages growth and...


  • Tempe, Arizona, United States Atlas Technical Consultants Full time

    External Overview Atlas Technical Consultants stands as a premier authority in civil engineering, materials evaluation, and geotechnical advisory services tailored for environmental, industrial, and infrastructure development initiatives. With a central hub in Austin, TX, Atlas boasts a workforce exceeding 3,500 professionals across numerous locations...