Computer Systems Engineer
6 days ago
Job Summary
CompuCom Systems, Inc. is seeking a highly skilled Desktop Technical Specialist to join our team. As a key member of our IT support team, you will be responsible for providing technical assistance and support to our clients across the United States.
Key Responsibilities
- Provide technical support and troubleshooting for desktop applications and hardware issues
- Manage ticket queues and prioritize incident reports to ensure timely resolution
- Investigate and diagnose technical issues to identify root causes and implement solutions
- Develop and maintain technical documentation and training materials
- Collaborate with cross-functional teams to ensure seamless delivery of technical services
- Provide exceptional customer service and support to clients
Requirements
- Bachelor's degree in Computer Science, Information Technology, or related field
- 1-3 years of experience in IT, computer science, or related field
- Working knowledge of Microsoft Office application suite, including MS Outlook
- Experience with multi-platform Windows O/S and Apple OS
- Preferred: Certification in relevant IT products/technologies, such as CompTIA or Microsoft Certified IT Professional
- Experience with ITSM ticketing tools, such as Service Now or Remedy
- Basic knowledge of ITIL, Service Desk metrics/SLA's, and mobile device support
What We Offer
- Competitive salary range of $24.00 to $29.00 per hour
- Opportunities for professional growth and development
- Collaborative and dynamic work environment
Equal Employment Opportunity
CompuCom Systems, Inc. is an equal employment opportunity employer and welcomes applications from diverse candidates. We are committed to providing a work environment that is free from discrimination and harassment.
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