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Technical Support Specialist

2 months ago

Tempe, Arizona, United States IES Communications Full time

Job Overview:

Under the supervision of the IT Manager, the Technical Support Specialist will play a crucial role in delivering exceptional client service and addressing support challenges efficiently and professionally. This position also involves managing server and domain modifications, as well as troubleshooting and configuring a diverse range of hardware devices.

Key Responsibilities:

  • Establish and oversee fundamental network operations, including the assembly of network hardware, while assisting the IT team with various initiatives.
  • Prepare devices for staff members.
  • Offer first and second level telephone assistance and problem resolution.
  • Install and evaluate essential software and hardware.
  • Supported hardware includes: Dell and Cisco servers, Lenovo and Dell desktops and laptops, HP printers, various copiers, Cisco networking equipment, and Cisco and Skype phone systems.
  • Listen to client issues and gather necessary information to diagnose and resolve technical problems.
  • Install, upgrade, and configure network printing, directory structures, and security permissions.
  • Identify opportunities for enhancing support processes.
  • Address user inquiries regarding their access to network resources.
  • Adhere to strict privacy protocols, perform regular database maintenance, and maintain precise inventory records.
  • Monitor system backups.
  • Ensure the functionality of the company’s phone system and computers.
  • Occasional travel to assist remote locations as needed.
  • Ability to provide remote support after hours when necessary.
  • Additional responsibilities as assigned.

Compensation:

Minimum: USD $20.00/Yr.
Maximum: USD $25.00/Yr.

Qualifications:

Physical and Mental Requirements:

  • Self-motivated, professional, and positive demeanor.
  • Adaptability to a dynamic environment.
  • Promotion of the Company culture and mission to all stakeholders.
  • Ability to serve as the Company liaison with customer representatives.
  • Proven problem-solving and critical thinking abilities.
  • Strong written and verbal communication, interpersonal, and customer service skills.
  • Capacity to manage multiple tasks and maintain organization.
  • Effective both independently and as part of a team.
  • Flexibility in handling assignments with attention to detail.
  • Capability to lift and transport computers, printers, and servers.

Education, Certification, License, and Skill Requirements:

  • High School Diploma or GED equivalency required (Associate's Degree in IT Field preferred).
  • Technical certifications such as MCP, A+, MOUS, MCDST, or CCNA preferred.
  • Minimum of two (2) years of IT experience in a Windows environment.
  • Understanding of networking operating systems, Active Directory, TCP/IP, DHCP, DNS, and remote communications.
  • Knowledge of Windows servers, networking equipment, personal computers, and other IT hardware.
  • Experience with an IT organization with multiple locations.
  • Proficiency in Microsoft Office and Windows 10.
  • Basic PowerShell experience, or willingness to learn.
  • Ability to manage multiple tasks/projects simultaneously and work independently as well as collaboratively.
  • Must meet Company minimum driving standards.

Company Overview:

IES Communications is a national provider of industrial products and infrastructure services, catering to various end markets, including electrical, mechanical, and communications contracting solutions for commercial, industrial, residential, and renewable energy sectors. IES is publicly traded on NASDAQ under the symbol IESC and has a significant presence across the United States.