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Risk Management Specialist

2 months ago


Washington, Washington, D.C., United States B&W Insurance Agency Full time
Job Summary

We are seeking a highly skilled and experienced Commercial Insurance Property Manager to join our team at B&W Insurance Agency. As a key member of our team, you will be responsible for managing small, medium, and large commercial insurance accounts, providing exceptional customer service, and ensuring seamless communication between clients, carriers, and sales producers.

Key Responsibilities
  • Customer Service: Provide professional and prompt customer service to clients, including phone, email, and in-person inquiries, to ensure their needs are met and exceeded.
  • Policy Management: Coordinate policy changes, receive and process new claims, and assist with existing claims to ensure timely and efficient resolution.
  • Audit and Compliance: Conduct thorough audits and process claims, including dispute resolutions, to ensure accuracy and compliance with regulatory requirements.
  • Surety Bond Management: Handle and process surety bond requests, including bid, payment, and performance bonds, to support clients' business needs.
  • Record Keeping: Maintain precise records of customer interactions and transactions, documenting details of inquiries, concerns, and comments, as well as actions taken in our agency management system.
  • Communication: Receive direction from carriers and sales producers to assist in project and proposal delivery, policy changes, and requests for additional information.
  • Business Development: Market all lines of coverage for new and renewal commercial risks, including additional lines of coverage, to identify opportunities for growth and expansion.
About Us

B&W Insurance Agency is a reputable and established independent agency with a rich history dating back to 1972. We pride ourselves on providing exceptional service and expertise to our clients, and we are committed to building long-term relationships based on trust and mutual respect.