Clinic Operations Coordinator
2 weeks ago
Patient Services Specialist
Position Overview
This role is pivotal in facilitating the efficient flow of patients within the clinic environment. The individual in this position acts as the primary point of contact for patients, managing appointment scheduling, preparing essential documentation prior to patient visits, welcoming patients upon arrival, and ensuring accurate record-keeping. Furthermore, this role encompasses the processing of service charges, submission of insurance claims, addressing inquiries from patients and insurance providers, and maintaining pertinent departmental information. Responsibilities may also include handling cash transactions.
Key Responsibilities
- Build and maintain positive relationships with patients, demonstrating empathy and understanding.
- Dedication to enhancing patient care experiences and service delivery.
- Exhibit strong communication capabilities and exceptional interpersonal skills.
- Effectively listen to patient concerns and respond in a professional manner.
- Demonstrate critical thinking, problem-solving abilities, and meticulous attention to detail.
- Embrace a mindset focused on personal and professional growth.
- Manage incoming patient calls and verification processes.
- Collect and process payments from patients efficiently.
A High School diploma or GED is required, along with a minimum of one year of experience in customer service, office administration, or a related field. Additional educational qualifications may be considered in lieu of experience.
Equal Opportunity Statement
All qualified candidates will be considered for employment without discrimination based on race, color, religion, sex, sexual orientation, gender identity, gender expression, national origin, age, disability, genetic information, or status as a protected veteran.
Compliance Notice
In accordance with federal regulations, institutions participating in federal financial aid programs are required to maintain and disclose information regarding campus crime statistics and security policies. Relevant reports can be accessed through the institution's official website.
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