Senior Client Relations Manager

2 weeks ago

New York, New York, United States MediaRadar Full time
MediaRadar is a pioneering organization that is revolutionizing advertising sales for both online and print publishers. We offer cutting-edge, industry-leading technology designed to empower ad sales teams to maximize their revenue. Following our recent merger with Vivvix, we are expanding our influence into strategic marketing sectors, addressing a wide array of advertising intelligence needs. Our clients benefit from unparalleled quality and award-winning customer service, enabling them to uncover opportunities, craft compelling proposals, and optimize every sale.

Key Responsibilities

Manage the retention and expansion of MediaRadar's client portfolio:
  • Lead a team of Associate Client Partners to achieve retention and account growth objectives.
  • Foster strong collaboration with Sales and Customer Success teams.
  • Establish a scalable account planning process and Go-to-Market Strategy to enhance retention and growth within the existing client base.
  • Assist the team in client interactions and intricate negotiations.
  • Build and maintain relationships with senior executives and C-suite personnel at key clients.
  • Ensure a seamless transition from sales to account management, promoting client success and retention.
  • Collaborate with Customer Success and Support teams to swiftly address customer concerns and deliver an exceptional customer experience.
  • Work with Customer Success leadership to drive product adoption and continuously refine the QBR approach.
  • Keep account plans current and actionable; track progress against both short- and long-term goals.
  • Document client engagement activities and proactively manage the renewal pipeline, ensuring comprehensive reflection of team account activities.
  • Escalate complex issues (both internal and client-related) to senior management.
  • Lead renewal pipeline assessments and ensure accountability for renewal outcomes.
Develop scalable frameworks and processes to support significant growth across the client base:
  • Create best practices for Client Partners to strengthen relationships and navigate client organizational structures.
  • Participate in client meetings to mentor Client Partners on meeting facilitation, effectiveness, and presentation skills.
  • Promote teamwork across departments and regions, encouraging collaboration between sales and account management to enhance client relationships.
  • Champion talent development and recognition initiatives aimed at maximizing team productivity and fostering a culture of excellence centered on customer experience.
  • Facilitate cross-functional, client-centric collaboration with Product, Marketing, Revenue Operations, Finance, and Technology (GTM framework, pricing strategy, CX journey).
  • Influence our product development roadmap by conveying client feedback to our Commercial leaders and Product teams.
Employee Benefits

In addition to opportunities for career advancement, training, and a favorable work/life balance, future Radarians can anticipate a comprehensive benefits package that includes:
  • Medical, Dental & Vision Insurance
  • 401k with Company Match
  • Flexible Paid Time Off
  • Commuter Benefits
  • Gym Discounts
  • Summer Fridays
At MediaRadar, we encourage our employees to work diligently, enjoy their work, and cultivate strong relationships with colleagues. We are dedicated to fostering a diverse, inclusive, and welcoming workplace for all employees, upholding our core values daily. Our inclusive culture emphasizes respect, equality, and opportunity at every level, reflecting our commitment to teamwork and collaboration. We value the diverse perspectives within our team, nurturing curiosity and an environment where every voice is heard. We proudly uphold our status as an equal opportunity employer.

This is a full-time exempt position with a competitive salary range, complemented by a robust benefits package. Final compensation will be determined based on the candidate's qualifications and experience.

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