Lead Client Relations Manager

1 week ago

New York, New York, United States On Board Experiential Full time
Job Overview

On Board Experiential

On Board Experiential (OBE) is a distinguished, full-service agency that specializes in crafting impactful brand experiences globally. Our operations span across various locations, enabling us to serve a diverse clientele that includes prominent brands.

At OBE, our greatest asset is our team. We prioritize a balanced work-life dynamic, fostering an environment that encourages recovery days, social gatherings, and team-building activities.

We believe in open communication and collaborative discussions that promote healing and inspiration. We encourage our team members to share their unique perspectives and experiences, making authenticity a core part of our culture.

POSITION SUMMARY

The Senior Account Manager plays a crucial role within the Account Team, ensuring the delivery of exceptional service and execution of client programs. This role is pivotal in nurturing and expanding client relationships, requiring a deep understanding of client needs and market dynamics. The Senior Account Manager is responsible for comprehensive project management of large-scale initiatives, providing creative and strategic solutions to meet program objectives. This position also oversees financial and operational performance, managing budgets and resource allocation effectively.

KEY RESPONSIBILITIES

  • Exhibit thought leadership by analyzing client goals and developing innovative strategies that effectively communicate their brand message.
  • Oversee all client activations and program initiatives, ensuring they are executed with professionalism and accountability.
  • Develop and manage program Statements of Work (SOWs), ensuring alignment with client commitments regarding resources, budgets, and timelines.
  • Facilitate weekly status meetings, ensuring clear communication and collaboration among internal and external stakeholders.
  • Monitor program expenses and budgets, providing updates and obtaining necessary approvals from clients.
  • Guide the creative process, ensuring timely client reviews and approvals in collaboration with creative and production teams.
  • Utilize exceptional project management skills to enhance program efficiency and effectiveness.
  • Manage multiple projects concurrently and supervise account personnel as needed.
  • Engage in business development activities, identifying new opportunities with existing and potential clients.
  • Stay informed about industry trends and technological advancements.

QUALIFICATIONS

  • 3-5 years of experience in project management, marketing, promotions, and events within an agency setting.
  • A minimum of 3 years in a client-facing role as an Account Lead.
  • Strong organizational skills and attention to detail, with the ability to manage multiple projects in a collaborative environment.
  • Experience in digital and print marketing is highly desirable.
  • Proven experience in managing experiential activations is essential.
  • A degree in marketing, business administration, communications, or a related field is preferred.

SKILLS AND ABILITIES

  • Excellent communication skills, with the ability to connect authentically with diverse perspectives.
  • Ability to build trust through effective coaching and listening.
  • Creative thinking with a focus on innovation and problem-solving.
  • Strong attention to detail and organizational skills.
  • Ability to present ideas effectively and engage audiences through storytelling.
  • Proactive in identifying challenges and developing timely solutions.
  • Self-motivated, capable of working independently and collaboratively.
  • Experience in managing program financials and reporting.
  • Proficient in Office 365 and project management tools.

OTHER ATTRIBUTES

  • A natural curiosity and a commitment to continuous learning and growth.
  • Team-oriented, driven, and able to maintain composure under pressure.
  • Proactive and solution-oriented, taking initiative on tasks.
  • Willingness to work flexible hours as needed.
  • Ability to work with international teams across various time zones.
  • Physical capability to lift up to 25 pounds and remain active for extended periods.
  • Flexibility to work in a hybrid environment and travel as required.

Compensation Range: $90,000 - $120,000 annually, with benefits including medical, dental, vision insurance, and more.

On Board Experiential is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability or veteran status, age, or any other federally protected class.

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