Client Relations Specialist
2 weeks ago
Company Overview:
MerQube Inc is an innovative startup dedicated to calculating and delivering precise indexes to our clientele. Our clients depend on us for trustworthy and accurate index data that empowers them to make informed decisions.
We are committed to providing exceptional customer service and are in search of a knowledgeable and client-oriented individual to join our Client Services team as a Client Relations Specialist for our custom and data licensing Index clients.
This position encompasses a variety of responsibilities and offers exposure to multiple facets of the organization, playing a vital role in enhancing and refining our processes as we continue to grow.
Job Description:
The Client Relations Specialist will be tasked with onboarding new clients as well as servicing and maintaining existing relationships.
You will collaborate closely with both clients and various internal teams, including legal, to ensure that contracts are finalized and SalesForce is accurately updated.
This role provides the opportunity to work directly with a global Sales team, assisting them with marketing materials, sales reporting, and pipeline management in SalesForce.
You will also contribute to establishing the controls and procedures surrounding user permissions for access to information in our proprietary Portal.
Your responsibilities will include, but are not limited to, the following:Client Onboarding, User Permissions, and Maintenance
Client Onboarding:
You will engage with clients to ensure that key deliverables are incorporated into the contract, facilitating effective internal communication, ensuring contracts are accurately drafted, and that information is recorded in SalesForce.
Contract Management:
You will draft contracts utilizing predefined templates and collaborate with Sales to finalize the Service Level Agreements required. You will occasionally interface with clients as well as legal, driving the process to completion.
SalesForce:
You will be responsible for entering critical data points into SalesForce promptly, ensuring that information is current in the sales pipeline and developing internal high-level reporting.
Sales Support and Sales Pipeline:
You will monitor and maintain deals in the sales pipeline using SalesForce, ensuring that information is complete, accurate, and timely. You will work with sales teams to develop and enhance activity reporting for senior leaders and the Board.
Sales Campaigns:
You will collaborate with marketing and sales teams to design and implement sales campaigns targeting prospective clients; assisting in the creation of materials, curating mailing lists, and reporting on outcomes.
Qualifications:
A Bachelor's degree in a relevant field (e.g., finance, business management, computer science, engineering); an MBA is a plus. A minimum of 4 years of experience in the indexing industry or customer service with a focus on maintaining permissions and controls.
Solutions-oriented with excellent verbal and written communication skills. Strong problem-solving and strategic thinking abilities; driven to identify root causes of issues and initiate internal solutions to enhance processes.
Ability to identify, escalate, and resolve client inquiries confidently. Detail-oriented with strong organizational skills. Comfortable in a virtual teamwork environment with the ability to work independently and self-motivate. Experience in SalesForce is required; a background in reporting and analytics is a plus.
If you are passionate about delivering outstanding customer service, possess strategic thinking capabilities, enjoy problem-solving, and have experience in sales support or customer service, we invite you to consider this exciting opportunity to join MerQube Inc as a Client Relations Specialist.We are dedicated to fostering an environment of collaboration and growth for all team members, taking daily steps to promote inclusivity, wellness, and enjoyment.
With these commitments in mind, we are proud to offer:Competitive compensation packages, comprehensive full-time benefits including medical, dental, vision, and more. Flexible working arrangements, including opportunities for remote work. A community-first environment where colleagues can become friends. A focus on health, wellness, and work-life balance. Opportunities for learning, development, and growth. Paid time off, holidays, and sick leave.
Our Commitment to Diversity: MerQube is an equal opportunity employer, and we believe this makes us stronger. We proudly embrace and celebrate the diverse dimensions that enrich our team and are firmly committed to ensuring an inclusive environment and opportunities for all employees, regardless of race, color, religion, nationality, sex, sexual orientation, gender identity, age, disability, military status, or any other non-merit factor.
-
Client Relations Specialist
1 week ago
New York, New York, United States Renaissance Wines & Spirits Full timeClient Relations SpecialistWe are seeking a Client Relations Specialist to become a vital part of our team. Your primary role will be to support clients by delivering exceptional service, quality offerings, and detailed product insights.Key Responsibilities:Provide friendly and engaging customer serviceAssist clients throughout their purchasing journeyOffer...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Liberty Mutual Group Full timeClient Relations Specialist Job OverviewWe are seeking a Client Relations Specialist to become a vital part of our team. In this role, you will engage in consultative sales practices to cultivate and initiate new business opportunities. Collaborating closely with the Senior Sales Representative, you will pinpoint cross-selling prospects and implement...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Cosentino Group Full timeClient Relations SpecialistAt Cosentino Group, we are seeking a dedicated Client Relations Specialist to become a vital part of our Distribution Center team. Our Centers exemplify our commitment to delivering exceptional service to our clients, combining the roles of a warehouse, product showcase, and sales network.With a global presence in over 80...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Tiffany & Co. Full timePosition Overview:The Client Relations Specialist plays a pivotal role in representing the Tiffany brand during every client interaction. This role is characterized by a commitment to excellence and a unique ability to enhance each client's experience.Key Responsibilities:- Serve as a Brand Ambassador, embodying the values and prestige of Tiffany & Co.-...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Tiffany & Co. Full timePosition Overview:The Client Relations Specialist plays a pivotal role in representing the Tiffany brand through exceptional client interactions. This position requires a unique ability to infuse personal style into each client experience, ensuring it is nothing short of extraordinary.Key Responsibilities:- Serve as a brand ambassador, embodying the essence...
-
Client Relations Specialist
1 week ago
New York, New York, United States MerQube Inc Full timeCompany Overview: MerQube Inc is an innovative startup focused on delivering precise and dependable index data to our clientele. Our commitment to exceptional customer service drives us to seek a knowledgeable and client-oriented professional to join our Client Services team as a Client Relations Specialist for our custom and data licensing Index clients....
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Global Dwelling Full time**Position Overview**We are seeking a dedicated **Client Relations Specialist** to join our dynamic team. Our organization is recognized for its commitment to excellence in the home performance sector. We offer **competitive remuneration** based on experience and a streamlined application process that is mobile-friendly.**About Us**Established in 2007, we...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Radiance Marketing Full timeBenefits:Performance-based bonusesCompany gatheringsAttractive salary packageCareer advancement opportunitiesComprehensive training & development programsClient Relations Specialist || IMMEDIATE HIREBenefits/PerksCompetitive pay structurePersonalized coachingOpportunities for professional growthJob OverviewWe are looking for a Client Relations Specialist to...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Souq Alshashat Co. Full timePosition: Customer Care SpecialistCompany: Souq Alshashat Co.Overview: We are seeking a dedicated Customer Care Specialist to join our team. This role is pivotal in ensuring our clients receive exceptional service and support.Key Responsibilities:Provide timely and effective assistance to customers, addressing inquiries and resolving issues.Maintain a high...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Citizen Advocates Full timeJoin Our Team as a Client Relations Specialist We are seeking a dedicated and organized individual to become a vital part of our Client Relations team within a dynamic behavioral health organization. Key Responsibilities: Manage daily client interaction tasks, including scheduling appointments and coordinating provider availability. Handle incoming phone...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Matrix Executive Search, LLC Full timeJob Title: Client Relations SpecialistCompany Overview: Matrix Executive Search, LLC is a forward-thinking organization focused on optimizing fit standardization and enhancing supply chain solutions within the apparel sector.Key Responsibilities:Engage with clients through phone communication to address order-related queries and provide assistance.Manage...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Dezeen Full timeShare thisDezeen is seeking a Client Relations Specialist to enhance its team.The position will primarily cater to Dezeen's expanding network of wholesale partners and online retailers, while also supporting growth in our direct-to-trade and e-commerce sales channels. The candidate will be based remotely and will report to the Commercial Director.About...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Spade Recruiting Full timeRole Overview: As a Client Relations Specialist, you will engage in both inbound and outbound communications, managing appointments and delivering presentations to union members interested in our offerings. Key Responsibilities: Conducting calls to address client inquiries and provide information on benefits. Facilitating virtual presentations via video...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Cerity Partners Full timePosition OverviewLocationNew York, NYEmployment TypeFull TimeEducation RequirementBachelor's Degree PreferredCompensation$65,000 - $75,000IndustryFinanceThe Client Relations Specialist plays a crucial role within our organization, offering support through various tasks focused on organization and effective communication. This position involves interacting...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Cerity Partners Full timePosition OverviewLocationNew York, NYEmployment TypeFull TimeEducation RequirementBachelor's Degree PreferredCompensation$65,000 - $75,000Job CategoryFinanceThe Client Relations Specialist will play a vital role within the organization, delivering support through various tasks focused on communication and organization. This position requires interaction with...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Finn Full time???? **Privacy Notice** **Customer Care Specialist** Join our team at FINN and contribute to the evolution of sustainable mobility solutions. As a key player in our mission, you will help shape the future of car subscriptions, ensuring a seamless experience for our customers. **// Role Overview** As a Customer Care Specialist at FINN, your primary focus will...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Rockefeller Financial Full timeAbout Rockefeller Financial:Rockefeller Financial, established as a premier independent advisory firm, has a rich history dating back to 1882. Our evolution has led us to provide exceptional strategic guidance to ultra- and high-net-worth individuals, families, institutions, and corporations across numerous markets in the United States and beyond. We...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Colstonconcepts Full timeClient Relations Specialist ResponsibilitiesDeliver Exceptional Customer Service: Ensure a high level of customer satisfaction by providing exemplary service and support.Technical Assistance: Offer technical guidance to clients, addressing and resolving any technical challenges they may encounter.Complaint Resolution: Efficiently manage and resolve customer...
-
Client Relations Specialist
4 days ago
New York, New York, United States Czesc Lithium Full timeAbout the RoleCzesc Lithium is seeking a highly skilled Client Relations Specialist to join our team. As a key member of our organization, you will play a vital role in building and maintaining strong relationships with our clients, ensuring their needs are met and providing them with exceptional service.Key ResponsibilitiesClient Relationship Management:Act...
-
Client Relations Specialist
2 weeks ago
New York, New York, United States Brandon Consulting Associates, Inc. Full timePosition OverviewAs a Client Relations Specialist at Brandon Consulting Associates, Inc., you will play a pivotal role in supporting our Commercial Banking teams by managing various service-related inquiries for our clientele. Your responsibilities will encompass:Client Support: Facilitate the Commercial Banking and Private Banking teams in addressing...
