Lead Client Relations Manager

2 weeks ago

New York, New York, United States On Board Experiential Full time
Job Overview

ON BOARD EXPERIENTIAL

On Board Experiential (OBE) is a renowned, full-service agency specializing in creating impactful brand experiences globally. Our operations span across various locations, allowing flexibility in work environments. Our esteemed clientele includes major brands such as Nike, Meta, and SEPHORA, among others. Recognized as one of the premier workplaces in the events industry, we pride ourselves on our vibrant culture.

The cornerstone of our success is our team. Our members are dedicated, innovative, and consistently deliver exceptional results. We prioritize a healthy work-life balance, promoting recovery days, social gatherings, and engaging team-building activities.

We foster an inclusive environment where open discussions lead to personal and professional growth. We value diverse perspectives and encourage team members to share their unique experiences.

POSITION SUMMARY

The Senior Account Manager plays a vital role within the Account Team, ensuring top-tier service and execution of client programs. This role is pivotal in nurturing and expanding client relationships, requiring a deep understanding of client needs and market dynamics. The Senior Account Manager oversees comprehensive project management for large-scale initiatives, delivering creative and strategic solutions aligned with program objectives. This position is responsible for financial oversight, budget management, and resource allocation to ensure successful promotion of client brands.

KEY RESPONSIBILITIES

  • Exhibit thought leadership by analyzing client goals to craft innovative strategies that effectively communicate brand messages.
  • Oversee all client activations and program initiatives, ensuring meticulous planning, development, staffing, and execution.
  • Develop and manage program Statements of Work (SOWs), ensuring alignment with contractual obligations and client expectations.
  • Facilitate weekly internal and external meetings, ensuring clear communication and collaboration throughout the project lifecycle.
  • Monitor program budgets and expenses, providing updates and obtaining necessary approvals from clients.
  • Guide creative deliverables, ensuring timely client reviews and approvals in collaboration with creative and production teams.
  • Exhibit exceptional project management skills, optimizing processes for enhanced program efficiency.
  • Manage multiple projects concurrently and supervise account personnel, including Account Managers and Coordinators.
  • Drive business development efforts by identifying new opportunities with existing and prospective clients.
  • Stay informed on industry trends and technological advancements.

QUALIFICATIONS

  • 3-5 years of experience in project management, marketing, promotions, or events within an agency setting.
  • A minimum of 3 years in a client-facing Account Lead role.
  • Strong organizational skills, attention to detail, and the ability to manage multiple projects in a collaborative environment.
  • Experience in digital and print marketing is highly desirable.
  • Proven experience in managing experiential activations is essential.
  • A background or interest in hospitality or events is advantageous.
  • Bachelor's degree in marketing, business administration, communications, or a related field.

ESSENTIAL SKILLS AND ATTRIBUTES

  • Excellent communication skills, capable of connecting authentically with diverse individuals.
  • Ability to build trust through effective coaching and active listening.
  • Creative thinker with a commitment to innovation and problem-solving.
  • Meticulous attention to detail and superior organizational capabilities.
  • Proficient in presenting ideas compellingly and engagingly.
  • Proactive in identifying challenges and developing effective solutions.
  • Self-motivated, capable of working independently and collaboratively.
  • Experience in managing program financials and reporting.
  • Proficient in Office 365 and project management tools.

OTHER ATTRIBUTES

  • A natural curiosity and a commitment to continuous learning and growth.
  • Team-oriented, driven, and able to maintain composure under pressure.
  • Proactive and solution-focused, taking initiative on tasks.
  • Willingness to work flexible hours as required.
  • Ability to work with diverse teams across different time zones.
  • Physical capability to lift up to 25 pounds and remain active for extended periods.
  • Flexibility to work in a hybrid environment and travel as needed.

Compensation Range: $90,000 - $120,000 annually. This range reflects OBE's anticipated compensation for this role, which may vary based on experience, skills, and market demand. OBE reserves the right to adjust this range as necessary. Benefits include comprehensive medical, dental, and vision insurance, along with a performance-based bonus plan, 401(k), flexible spending accounts, and paid time off.

On Board Experiential is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, veteran status, age, or any other federally protected class.

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