Executive Director of Operations

3 days ago

Burlingame, California, United States MV Transportation Full time

Job Summary:

MV Transportation is seeking an experienced Executive Director of Operations to lead our transportation operations and ensure the delivery of our annual business plans. This role requires a strong leader who can manage customer relations, oversee vehicle maintenance, and ensure compliance with company policies and regulatory requirements.

Key Responsibilities:

  • Customer Relations: Effectively manage customer relationships through direct contact and outreach programs.
  • Staff Management: Identify, select, train, and mentor location staff to ensure they have the necessary skills and knowledge to perform their duties.
  • Communication: Frequently communicate with location staff and support team members to ensure seamless operations.
  • Fleet Management: Oversee vehicle maintenance plans and ensure fleet availability to meet service requirements.
  • Safety and Training: Oversee safety and training programs, plans, and processes to ensure compliance with company, contract, and regulatory requirements.
  • Client Management: Maintain client contact routinely to meet or exceed expectations.
  • Operational Metrics: Conduct periodic departmental audits and review daily, weekly, and monthly key operational metrics.
  • Financial Management: Ensure that all location financial metrics are managed continuously, exceptions are reported, and action plans are developed to ensure the location meets its financial, safety, and operational expectations.
  • Policies and Procedures: Implement, promote, and adhere to company policies and procedures.
  • Labor Relations: Participate in location(s) labor and employee relations activities.
  • Contract Renewals: Provide insight and information to support location(s) contract renewals.
  • Annual Budget: Create and present location(s) annual budget.

Qualifications:

  • Talent Requirements: College degree or equivalent business management experience.
  • Management Experience: Management experience required.
  • Operations Management: Minimum of 5 years of comprehensive experience in operations management and a combination of 7 years of management or supervisory experience in a transit environment with knowledge of Trapeze scheduling software.
  • Labor/Union Negotiations: Must have labor/union(s) negotiations/expenses expertise.
  • Dispatch and Scheduling: Must have a full understanding of dispatch, scheduling, driver recruitment, and safety DOT and FTA compliance.
  • MS Office and Analytical Skills: MS Office, strong analytical skills, strong written and verbal communication skills, and high degree of multi-tasking skills.

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