Guest Services Supervisor

2 weeks ago


Hot Springs, Virginia, United States Omni Hotels Full time

Position Overview:
The primary responsibility of the Front Office Supervisor is to ensure the seamless check-in and check-out processes for guests while delivering exceptional service in a professional and courteous manner.

Key Responsibilities:

  • Thoroughly understand and implement all check-in and check-out procedures.
  • Be well-versed in various guest scenarios to provide tailored service.
  • Maintain familiarity with all technical equipment associated with the Front Desk operations.
  • Have comprehensive knowledge of hotel facilities and services.
  • Understand the organizational structure and inter-departmental relationships.
  • Train and mentor new team members effectively.
  • Manage the Front Desk in the absence of the assistant manager, ensuring smooth operations.

Hotel-Specific Responsibilities:

  • Familiarity with operating systems such as Opera, Resort Suite, and Synergy.
  • Control room inventory to optimize capacity during varying business levels.
  • Communicate relevant information to staff regarding group bookings and catered events.
  • Oversee guest service and transportation operations while acting as the Manager on Duty.

Tools and Equipment:

  • Utilize computers, printers, telephones, and other office equipment as necessary.

Work Environment:
Work primarily indoors, with occasional exposure to outdoor weather conditions.



  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:The primary role of the Front Office Supervisor is to ensure the seamless check-in and check-out process for guests while delivering exceptional service in a professional and courteous manner.Key Responsibilities:Become well-versed in all check-in and check-out protocols.Understand various guest scenarios and be prepared to address them...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Location: The HomesteadAt Omni Hotels, our team members are the heart of our establishment. Since our inception, they have contributed to providing guests with an unparalleled experience of Southern hospitality.Situated in the picturesque Allegheny Mountains of Virginia, we are a year-round resort featuring exceptional dining options, championship golf, a...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:The primary responsibility of the Front Desk Supervisor is to ensure the seamless check-in and check-out process for guests while delivering exceptional service in a professional and courteous manner.Key Responsibilities:Thoroughly understand and implement all check-in and check-out procedures.Be well-versed in various guest scenarios to...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Location: The Homestead At Omni Hotels, our team members are the heart of our establishment. Since our inception, we have been dedicated to providing guests with an unparalleled experience of Southern hospitality. Nestled in the picturesque Allegheny Mountains of Virginia, our resort offers a variety of amenities including exquisite dining options,...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:This role is essential in upholding the highest standards of cleanliness and comfort in our guest accommodations. As a key member of our housekeeping team, you will ensure that each room is meticulously prepared for our guests, providing them with a welcoming and pristine environment.Key Responsibilities:As a Guest Room Attendant, your...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Location: The Homestead At Omni Hotels, our team members are the cornerstone of our legacy. Since our inception, we have provided guests with the finest in Southern hospitality. Nestled in the picturesque Allegheny Mountains of Virginia, our resort offers a year-round destination featuring exquisite dining, championship golf, a luxurious spa, winter sports,...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Location: The Homestead At Omni Hotels, our team members are the heart of our operations. Since our inception, we have provided guests with the opportunity to experience unparalleled Southern hospitality. Nestled in the scenic Allegheny Mountains of Virginia, our resort offers a variety of activities including exquisite dining, championship golf,...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Loyalty Manager to join our team at Omni Hotels. The successful candidate will be responsible for developing and maintaining relationships with our valued Select Guest members, ensuring their needs are met and exceeded.Key ResponsibilitiesLead Training and Development: Provide comprehensive training...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Food and Beverage Operations Manager to join our team at Omni Hotels. As a key member of our hospitality team, you will be responsible for ensuring the highest level of service and quality in our restaurants and bars.Key ResponsibilitiesLeadership and Supervision: Provide guidance and support to...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly skilled and experienced Administrative Supervisor to join our Food and Beverage team at Omni Hotels. As a key member of our operations team, you will be responsible for ensuring the smooth day-to-day operation of our food and beverage services.Key ResponsibilitiesLeadership and SupervisionSupervise and coordinate assigned...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Location: The Homestead At Omni Hotels, our team members are the heart of our establishment. Since our inception in 1766, we have been dedicated to providing guests with a taste of Southern hospitality at its finest. Nestled in the scenic Allegheny Mountains of Virginia, our resort offers a plethora of activities including gourmet dining, championship golf,...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:The Shooting Club Service Agent plays a vital role in ensuring that guests and members receive exceptional service that surpasses their expectations. This position requires a proactive approach to uphold the service standards of Omni Hotels while maintaining safety protocols and providing assistance to guests.Key Responsibilities:1. Service...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:The Shooting Club Service Representative is integral to delivering exceptional service that surpasses the expectations of both guests and members. This role emphasizes adherence to safety protocols while ensuring a comprehensive understanding of guest needs.Key Responsibilities:1. Consistently embody and execute tasks that align with The...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Location: The Homestead At Omni Hotels, our team members are the heart of our operations. Since our inception, we have been dedicated to providing guests with an unparalleled experience of Southern hospitality. Nestled in the scenic Allegheny Mountains of Virginia, we offer a year-round resort experience featuring exceptional dining, championship golf,...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:The Shooting Club Customer Service Representative is committed to delivering exceptional service that surpasses the expectations of both Guests and Members. This role involves actively upholding the service standards of Omni Hotels while ensuring compliance with safety protocols and acquiring the necessary knowledge to assist guests...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Banquet Server Job DescriptionJob Summary:The Banquet Server is responsible for ensuring that all food and beverage service for functions in the banquet department of the hotel are served on time and that all of Omni's professional standards are upheld.Key Responsibilities:Food and Beverage Service: Perform all banquet side work as designated by the Banquet...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Job SummaryWe are seeking a highly motivated and detail-oriented Restaurant Service Assistant to join our team at Omni Hotels. As a key member of our hospitality team, you will play a vital role in ensuring our guests receive exceptional service and have a memorable dining experience.Key ResponsibilitiesFood Service Support: Assist servers with various...


  • White Sulphur Springs, West Virginia, United States Genesis Healthcare Services Full time

    Position Overview Utilize your organizational abilities and friendly demeanor at our healthcare facility. As a front desk associate, you play a crucial role in shaping the facility's image, being the initial point of contact for patients, family members, prospective employees, and clients.Key Responsibilities*Professionally manage all incoming calls and...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:This role is essential in ensuring that all food and beverage services for events within the banquet division are executed seamlessly and in accordance with the highest standards of excellence.Key Responsibilities:Carry out all assigned banquet preparation tasks as directed by the Banquet Captain or Managers.Deliver service that meets...


  • Hot Springs, Virginia, United States Omni Hotels Full time

    Position Overview:This role is essential in ensuring that all food and beverage services for events in the banquet division are executed promptly and in accordance with Omni's high standards of excellence.Key Responsibilities:Carry out all designated banquet preparations as instructed by the Banquet Captain or Managers.Deliver service that meets the...