Shooting Club Customer Service Representative
2 weeks ago
Position Overview:
The Shooting Club Customer Service Representative is committed to delivering exceptional service that surpasses the expectations of both Guests and Members. This role involves actively upholding the service standards of Omni Hotels while ensuring compliance with safety protocols and acquiring the necessary knowledge to assist guests effectively.
Key Responsibilities:
- Exhibit and take ownership of tasks that embody the Omni Service Tradition.
- Ensure adherence to all Omni MOS standards in every interaction.
- Track MOS evaluations, document meeting minutes, manage monthly inventory, and oversee supply orders and record-keeping.
- Demonstrate a proactive approach to minimizing risks of injury to guests and team members, as well as safeguarding property.
- Respond appropriately in emergency situations, showcasing knowledge of emergency procedures.
- Provide accurate information regarding the resort and its activities, effectively communicating daily events and operational hours to guests and team members.
- Thrive in a fast-paced office environment, managing phone communications with guests, season pass holders, members, and colleagues.
- Address all guest inquiries with a positive attitude, ensuring timely completion of requests.
- Manage time efficiently in a dynamic setting while maintaining professionalism.
- Possess strong computer skills to assist with various administrative tasks.
- Support associate scheduling, special event planning, and BEO creation.
- Facilitate guest bookings and scheduling.
- Oversee uniform orders for associates.
Additional Responsibilities:
- Initiate purchase requisitions for supplies.
- Maintain a clean and organized workspace.
- Ensure the cleanliness and upkeep of the desk area.
- Accurately maintain and record ammunition inventory.
Tools and Equipment:
Utilize computer systems, radios, Excel, and POS systems.
Work Environment:
Engage in activities at the shooting club desk and surrounding areas.
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