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Shooting Club Service Agent

2 months ago

Hot Springs, Virginia, United States Omni Hotels Full time

Position Overview:
The Shooting Club Service Agent plays a vital role in ensuring that guests and members receive exceptional service that surpasses their expectations. This position requires a proactive approach to uphold the service standards of Omni Hotels while maintaining safety protocols and providing assistance to guests.

Key Responsibilities:
1. Service Excellence: Consistently embody and execute the Omni Service Tradition in all interactions.
2. Safety Compliance: Demonstrate a commitment to minimizing risks and ensuring the safety of guests and staff.
3. Emergency Preparedness: Be knowledgeable about emergency procedures and act appropriately when necessary.
4. Resort Knowledge: Share accurate information regarding resort activities, events, and operational hours with guests and team members.
5. Communication Skills: Manage a busy office environment, effectively answering calls and engaging with guests, members, and colleagues.
6. Guest Relations: Address all guest inquiries with a positive attitude and ensure timely resolution of requests.
7. Time Management: Maintain professionalism and efficiency in a fast-paced setting.
8. Technical Proficiency: Utilize computer systems effectively for various administrative tasks.
9. Scheduling Assistance: Support in creating associate schedules and planning special events.

Additional Duties:
- Order and manage supplies as needed.
- Maintain a clean and organized workspace.
- Keep accurate records of ammunition and related materials.

Work Environment:
This role is primarily based at the shooting club desk and its surrounding areas, requiring a focus on cleanliness and organization.