Technical Support Specialist

2 weeks ago

Chandler, Arizona, United States Saras Micro Devices Full time

Company Overview:

Saras Micro Devices is an innovative start-up focused on creating advanced power delivery solutions that drive the future of high-performance computing, artificial intelligence, virtual reality, and 5G technologies.

Our company collaborates with leading Fortune 500 firms and other pioneering technology providers to develop energy-efficient products that redefine the performance-to-power balance in next-generation computing.

Position Overview:

We are in search of a dedicated and skilled IT Support Specialist to become a vital part of our IT department. This role involves delivering technical support and assistance to our team members, ensuring that all technical challenges are addressed promptly and effectively. The ideal candidate will possess exceptional problem-solving abilities, strong communication skills, and a collaborative spirit.

If you are enthusiastic about technology and eager to contribute to a dynamic team, we invite you to explore this opportunity.

Core Responsibilities:

  • Provide timely and empathetic responses to user inquiries regarding computer systems and hardware, fostering an inclusive atmosphere for all users.
  • Investigate, analyze, and resolve technical issues with a focus on fairness and equity.
  • Maintain detailed records of issues in a ticketing system, ensuring equitable treatment throughout the resolution process.
  • Install, configure, and troubleshoot both hardware and software, prioritizing accessibility in all solutions.
  • Conduct comprehensive training sessions for end-users on hardware and software usage, accommodating various learning preferences.
  • Keep accurate inventory records of hardware and software, promoting inclusivity in resource allocation.

Qualifications:

  • A bachelor’s degree in computer science, Information Technology, or equivalent experience, with a commitment to diversity and inclusion.
  • 2-5 years of experience in a technical support or helpdesk role, demonstrating the ability to engage effectively with diverse user groups.
  • Strong familiarity with Windows operating systems, Microsoft Office, and other standard desktop applications, emphasizing accessibility in technology.
  • Experience with Microsoft 365 services, including Exchange Online, SharePoint Online, OneDrive, and Teams, ensuring inclusive collaboration.
  • Proficient in device management using Microsoft Intune and Windows Autopilot, with a focus on inclusive deployment practices.
  • Ability to automate processes using Power Automate and Power Apps, enhancing efficiency for all users.
  • Excellent troubleshooting skills, with a commitment to equitable issue resolution.
  • Strong interpersonal and communication skills, emphasizing cultural awareness and empathy.
  • Capability to work independently and collaboratively within a diverse team, valuing each member's contributions.

Technical Skills:

  • Proficient in MS Office Suite, ensuring accessibility features are utilized.
  • Experience with ERP systems, such as EPiCOR, promoting equitable access to training.
  • Familiarity with MES systems, considering diverse user needs.
  • Proficient in Microsoft 365 applications, prioritizing inclusivity in communication tools.
  • Ability to troubleshoot common software applications, focusing on usability for all users.
  • Understanding of networking concepts and troubleshooting connectivity issues, ensuring equitable access.
  • Familiarity with mobile operating systems, such as iOS and Android, emphasizing accessibility features.
  • Knowledge of security software and best practices for safeguarding against threats, prioritizing privacy and inclusivity.

Physical Requirements:

  • Ability to sit or stand for extended periods while working at a computer, with accommodations available to promote comfort.
  • Capability to lift and move computer equipment weighing up to 50 pounds, with assistance provided as necessary.
  • Good manual dexterity for tasks such as typing and connecting cables, with accommodations for individuals with disabilities.
  • Good vision and hearing for tasks such as reading and communicating with users, with support provided for those with impairments.

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