Studio Support Specialist

6 days ago


Chandler, Arizona, United States Empowered Pilates - AZ Full time
Job Summary

We are seeking a highly motivated and enthusiastic Member Support Specialist to join our team at Empowered Pilates - AZ. As a key member of our studio team, you will be responsible for providing exceptional customer service, supporting our members, and contributing to the overall success of our studio.

Key Responsibilities
  • Customer Service: Provide top-notch customer service to all clients, ensuring a positive and welcoming experience at our studio.
  • Membership Support: Assist members with their studio needs, including sales, intro class bookings, and retail and service offerings.
  • Sales and Retention: Execute sales protocols for prospect follow-up, membership sales, and intro class bookings, while achieving personal and studio-level sales goals.
  • Studio Operations: Help maintain a clean and orderly studio, and participate in special events to promote the studio.
  • Team Collaboration: Work harmoniously as part of a team, adapting and evolving in an ever-changing fast-paced environment.
Requirements
  • Excellent Communication Skills: Possess excellent communication and interpersonal skills, both in person and over the phone.
  • Sales and Customer Service Skills: Demonstrate strong sales and customer service skills, with a focus on achieving membership, retail, and service objectives.
  • Goal-Oriented: Be goal-oriented, with a proven ability to achieve sales and customer service goals.
  • Technical Skills: Have the ability to learn and use the Club Ready software system.
  • Physical Demands: Be able to stand or sit for up to 8 hours throughout the workday, with sufficient hearing to understand conversations.
Benefits and Perks
  • Competitive Compensation: Starting at $15 per hour, plus commissions and free classes.
  • Additional Compensation: Additional compensation from commission paid on sales.
  • Employee Status: Employee status (W2) not a contractor.
  • Free Pilates Classes: Enjoy free Pilates classes as part of your benefits package.
  • Merchandise Discounts: Receive merchandise discounts as a member of our team.
  • Opportunities for Growth: Opportunities for growth within the studios.
Company Culture and Core Values
  • People-Oriented: We provide a positive, encouraging, and energetic environment that focuses on highlighting and growing the unique abilities of our team.
  • Team-Oriented: Our team is cooperative and collaborative, supporting our team and our community.
  • Outcome-Oriented: We are results-focused with a strong performance culture, striving for excellence every day.


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