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Technical Support Specialist

2 months ago

Chandler, Arizona, United States Saras Micro Devices Full time

Company Overview:

Saras Micro Devices is an innovative start-up focused on creating advanced power delivery solutions that drive the evolution and market acceptance of high-performance computing, artificial intelligence, virtual reality, 5G technologies, and beyond.

We are collaborating with top-tier Fortune 500 companies and other pioneering solution providers to develop cutting-edge, energy-efficient products. Our mission is to transform the performance-to-power dynamics for next-generation computing solutions through our uniquely integrated Saras Micro Devices offerings.

Position Summary:

We are in search of a dedicated and skilled IT Support Specialist to enhance our IT department. This role entails delivering technical support and assistance to our staff, ensuring that their technical challenges are addressed promptly and effectively. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and the capacity to thrive in a collaborative environment.

We value individuals who are eager to learn and grow. If you have a passion for technology and a desire to assist others while advancing your career, we invite you to consider this exciting opportunity.

Core Responsibilities:

  • Respond to user inquiries and requests for assistance with computer systems or hardware, fostering an inclusive and welcoming atmosphere.
  • Investigate, analyze, and resolve technical issues with a focus on fairness and equity.
  • Document and monitor issues within a ticketing system, ensuring all users receive equitable treatment during the resolution process.
  • Install, configure, and troubleshoot hardware and software, prioritizing accessibility in all solutions.
  • Provide thorough end-user training on hardware and software usage, accommodating various learning styles and needs.
  • Maintain accurate records of hardware and software inventory, promoting inclusivity in procurement and distribution.

Qualifications:

  • Preferred bachelor's degree in Computer Science, Information Technology, or relevant experience, with a commitment to diversity and inclusion.
  • 2-5 years of experience in a technical support or helpdesk role, demonstrating the ability to engage effectively with diverse user groups.
  • Strong familiarity with Windows operating systems, Microsoft Office, and common desktop applications, emphasizing accessibility in technology.
  • Proficient in Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive, and Teams, ensuring inclusive collaboration.
  • Experience with device management tools like Microsoft Intune and Windows Autopilot, with a focus on inclusive technology practices.
  • Ability to automate processes using Power Automate and Power Apps, enhancing efficiency for all users.
  • Exceptional problem-solving and troubleshooting skills, committed to fairness in issue resolution.
  • Strong communication and interpersonal skills, emphasizing cultural awareness and empathy.
  • Ability to work independently and collaboratively within a diverse team, valuing all contributions.

Technical Proficiencies:

  • Proficient in MS Office Suite, ensuring accessibility features are utilized.
  • Experience with ERP systems, particularly EPiCOR, promoting equitable access to training.
  • Familiarity with MES systems, considering diverse user needs in manufacturing settings.
  • Proficient in Microsoft 365 applications, prioritizing inclusivity in communication tools.
  • Knowledge of networking concepts and troubleshooting connectivity issues, ensuring equitable access to resources.
  • Familiarity with mobile operating systems like iOS and Android, focusing on accessibility features.
  • Understanding of security software and best practices for safeguarding against threats, prioritizing inclusivity in security measures.

Physical Requirements:

  • Ability to sit or stand for extended periods while working at a computer, with accommodations available for accessibility.
  • Capability to lift and move computer equipment weighing up to 50 pounds, with assistance provided as necessary.
  • Good hand-eye coordination and manual dexterity for tasks such as typing and connecting cables, with accommodations for individuals with disabilities.
  • Good vision and hearing for tasks such as reading and listening to users, with support provided for those with impairments.