Technical Support Associate 4

1 week ago

Chandler, Arizona, United States Lam Research Full time

Embark on a Rewarding Career

At Lam Research, a prominent global provider of wafer fabrication equipment and services for the semiconductor sector, we are dedicated to developing cutting-edge solutions that empower our clients to create smaller, faster, and more energy-efficient devices.

Our workforce is composed of individuals who are committed to excellence, achieve remarkable outcomes, and maintain a positive atmosphere even in challenging situations. The diverse technical and business acumen of our employees is the cornerstone of our success, fostering close collaboration and continuous innovation. We recognize that our dynamic, global team of exceptional talent is crucial to our ongoing growth.

Join the Lam Research family, where you can contribute significantly to the future of electronics and craft your own success narrative.

Key Responsibilities

As a Customer Support Specialist, you will:

  • Engage with customers, sales teams, and service representatives through various communication channels to address a range of pre-sales and post-sales service inquiries.
  • Process customer requests and prepare documentation related to returns, servicing, and exchanges.
  • Maintain databases with the status of returned materials and manage returns inventory.
  • Document and report on the status of equipment returns, repairs, replacements, sales orders, and delivery timelines.
  • Organize service information by sorting and filing relevant documents.
  • Keep accurate records of returns, schedule modifications, product updates, and pricing adjustments, while resolving any return credit discrepancies.

Additional Responsibilities

You will also:

  • Support the spares machine down business by responding to requests promptly and monitoring orders from entry to fulfillment.
  • Oversee open orders for spares and coordinate with the expedite team for confirmation of shipping dates and recovery timelines.
  • Reconcile customer consignment payments with order invoices using Excel.

Minimum Qualifications

To qualify for this onsite role, candidates must provide proof of full vaccination for COVID-19 and possess:

  • A minimum of 2-3 years of relevant customer service or order management experience.

Preferred Qualifications

Ideal candidates will have:

  • 1-3 years of experience in SAP order entry from quote to cash and order management.
  • Experience in a call center environment, handling phone calls and responding to emails within service level agreements.
  • A willingness to work during holidays to support client needs.
  • A proactive approach to investigating root causes and implementing corrective actions for issues.

Our Commitment

We believe in creating an environment where every individual feels valued, included, and empowered to reach their full potential. By bringing together unique perspectives and experiences, we achieve remarkable results.

All qualified applicants will receive consideration for employment without regard to race, sex, color, religion, sexual orientation, gender identity, national origin, protected veteran status, or disability.

We Look Forward to Your Application

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