Technical Field Service Specialist

1 week ago

Chandler, Arizona, United States VirTra Full time
Job Overview

Position Summary:

The Technical Field Service Specialist Tier 1 role is essential for the preliminary setup, evaluation, and on-site deployment of all VirTra firearm simulation systems. This position includes providing training to clients post-installation or upon request. The Specialist will also undertake Annual Service Visits and Emergency Service Calls as necessary to assist the client. Travel requirements may reach up to 75%, covering both domestic and international locations.

Key Responsibilities:

  • Conduct thorough inspections and inventory checks of systems to ensure completeness before shipment to the installation site.
  • Assemble and configure VirTra products and simulators.
  • Perform testing and troubleshooting on all VirTra systems.
  • Install, update, and maintain VirTra products and simulators globally.
  • Facilitate training for Video scenario authoring (IVR-100).
  • Provide training for V-Marksmanship authoring.
  • Ensure that customer locations are left clean and orderly prior to departure.
  • Deliver simulator training procedures for customer training following installation.
  • Demonstrate simulators effectively to clients and clarify functionality parameters.
  • Achieve and maintain proficiency with all new, modified, and legacy systems/scenarios.
  • Secure approval/signoff upon completion of installation and training, submitting documentation to VirTra Corporate promptly.
  • Submit customer signoffs for all completed trips within 24 hours.
  • Communicate any issues encountered during installation or procedural delays to your supervisor.
  • Plan, schedule, and arrange travel in accordance with VirTra's travel policy.
  • Conduct pre-travel communications, including scheduling confirmations with clients, and document these interactions.
  • Manage personal company expenses and prepare monthly expense reports as per company policy.
  • Log daily hours worked with appropriate project/contract codes.
  • Adhere to ISO:9001 processes as outlined in VirTra's Quality Management System.
  • Maintain the security and functionality of VirTra-provided electronics and equipment.
  • Provide customer support through various communication channels.
  • Foster a professional relationship with clients during installations and after site visits.
  • Uphold customer confidentiality regarding service information.
  • Document service and installation activities by completing necessary forms, reports, logs, and records in a timely manner.
  • Upload all reports, images, and supporting documentation to the VirTra server, CRM, or ERP software promptly.
  • Offer technical and miscellaneous support to other departments within VirTra.
  • Perform additional duties as assigned to enhance departmental or company performance.
  • Manage time effectively within a project-based environment.
  • Log time worked by project code.

Knowledge, Skills, and Abilities:

  • Technical installation skills, including the ability to assemble, test, and troubleshoot computer hardware and software, audio/video equipment, and structural components.
  • Proficient in troubleshooting Windows operating systems (XP, Win7 & Win10).
  • Understanding of basic construction principles and proficiency in using manual and power tools.
  • Exceptional communication skills, with the ability to instruct and train others on complex training systems.
  • A strong passion for and knowledge of firearms is preferred.
  • Capable of teaching firearm safety principles.
  • Ability to follow detailed instructions.
  • Physical capability to lift up to 100 lbs.

Physical Requirements:

This role is physically demanding, requiring activities such as stooping, bending, kneeling, crouching, reaching, standing for extended periods, walking, pushing, pulling, lifting, grasping, hearing, and speaking. The position may involve exerting up to 100 pounds of force occasionally, up to 50 pounds frequently, and up to 20 pounds constantly to move objects. Daily visual acuity, including color perception, depth perception, and field of vision, is essential.

Education and Experience:

  • Minimum of 5 years of experience in troubleshooting electronics or hardware installation.
  • Mid-level experience in PC support or diagnostics.
  • Experience with PC networking.
  • Familiarity with Windows OS troubleshooting (XP, Windows7 & Windows10).
  • Experience with audio/video equipment.

Additional Requirements:

  • Standard work schedule: 7:30 AM to 4:30 PM, Monday – Friday (in-office).
  • Variable work schedule: Sunday – Saturday (when traveling).
  • Must possess an active and valid State Driver's License with no major violations.
  • Minimum age requirement: 25 years or older.
  • Ability to obtain and maintain a valid passport.
  • Pre-employment drug testing is required.
  • Pre-employment background checks are mandatory.

VirTra is an Equal Opportunity Employer that does not discriminate based on race, color, creed, religion, national origin, ancestry, citizenship status, age, sex or gender (including pregnancy, childbirth and pregnancy-related conditions), gender identity or expression (including transgender status), sexual orientation, marital status, military service and veteran status, physical or mental disability, genetic information, or any other characteristic protected by applicable federal, state, or local laws.

  • Field Service and Installation Specialist

    1 week ago

    Chandler, Arizona, United States Fabmatics USA Inc Full time

    Job OverviewCore Function and Responsibilities:Objective: The Field Service and Installation Specialist will be responsible for the setup, commissioning, upkeep, and monitoring of production and automation systems within the Material Handling sector. The ability to master various tools, specifications, maintenance protocols, and training will dictate the...

  • Field Service Technician

    6 days ago

    Chandler, Arizona, United States Principal Service Solutions Full time

    Job Summary:Principal Service Solutions is seeking a skilled Field Service Technician to join our team. As a key member of our technical workforce, you will be responsible for providing on-site service and repair of semiconductor processing equipment.Key Responsibilities:Perform on-site service and repair of semiconductor processing equipmentTroubleshoot...

  • Field Service Engineer II

    2 days ago

    Chandler, Arizona, United States Principal Service Solutions Full time

    Job DescriptionCompany OverviewPrincipal Service Solutions is a leading technical workforce provider dedicated to delivering exceptional service and support to high-tech companies. Our team of experts is committed to safeguarding the quality of operations and driving efficiency in the industry.Job SummaryWe are seeking a skilled Field Service Engineer II to...

  • Onsite Technical Support Specialist

    2 weeks ago

    Chandler, Arizona, United States HIS Innovations Group Full time

    Job Title: Onsite Technical Support Specialist Department: Field Operations Reports to: Site Manager Location: Onsite, Chandler, AZ Job Overview: The Onsite Technical Support Specialist will play a crucial role in the installation and technical assistance of integrated vacuum systems designed and manufactured by HIS Innovations Group. As part of a dedicated...

  • Technical Support Specialist

    2 days ago

    Chandler, Arizona, United States Collabera Full time

    Job SummaryWe are seeking a highly skilled Technical Support Specialist to join our team at Collabera. As a Technical Support Specialist, you will be responsible for providing technical assistance and support to our clients and internal teams.Key ResponsibilitiesProvide technical support and troubleshooting for a wide range of technical issues, including...

  • Technical Field Specialist

    2 weeks ago

    Chandler, Arizona, United States WGNSTAR Full time

    About WGNSTAR:WGNSTAR is an innovative and expanding organization with a worldwide presence. Our primary focus is on the semiconductor sector, offering you a platform to enhance your career through practical training and customized development. We recognize the importance of talented individuals who share our values, which is why we encourage continuous...

  • Electrical Field Service Specialist

    4 days ago

    Chandler, Arizona, United States Faith Technologies Full time

    Job SummaryAs a Field Service Representative - Power Distribution with Faith Technologies, you will be responsible for installing, inspecting, and testing customer equipment, as well as providing technical support and training to customers and other service representatives.Key ResponsibilitiesContribute to the coordination and execution of small projects on...

  • Technical Software Support Specialist

    2 weeks ago

    Chandler, Arizona, United States Orion Talent Full time

    Position Overview:Job Title: Technical Software Support Specialist Location: Chandler, AZ Work Schedule: This role typically follows a standard Monday to Friday daytime schedule. Occasional travel to other support locations may be required. Compensation Structure: Target hourly rate ranges from ~$37 to $43 Additional Compensation: Overtime compensation is...

  • Technical Workforce Provider

    5 days ago

    Chandler, Arizona, United States Principal Service Solutions Full time

    Job Summary:Principal Service Solutions is seeking a skilled Field Service Technician to join our team. As a key member of our technical workforce, you will be responsible for providing on-site service and repair of semiconductor processing equipment.Key Responsibilities:Perform on-site service and repair of semiconductor processing equipmentTroubleshoot...

  • Semiconductor Field Service Engineer

    1 week ago

    Chandler, Arizona, United States Kelly Science, Engineering, Technology & Telecom Full time

    Position Overview: Kelly Science, Engineering, Technology & Telecom is seeking experienced Field Service Engineers to provide exceptional support for semiconductor manufacturing equipment. This role involves working with various clients across multiple locations.Key Responsibilities:Delivering on-site support for semiconductor equipment, including...

  • Technical Support Specialist

    2 days ago

    Chandler, Arizona, United States Collabera Full time

    About the Role:We are seeking a highly skilled Internal Employee Technology Support Specialist to provide top-notch support to our global user-base. This role involves advanced troubleshooting of Microsoft applications and proprietary systems via remote access. The ideal candidate will have extensive experience with the Microsoft Office application suite and...

  • Service Engineer

    2 weeks ago

    Chandler, Arizona, United States Prosum Full time

    Service Engineer - Semiconductor SpecialistPosition OverviewThis engineering role at Prosum is dedicated to delivering exceptional field service engineering support to our clients. The selected candidate will independently address complex products and issues, ensuring customer satisfaction through effective troubleshooting.Key ResponsibilitiesConduct field...

  • Field Services Engineer

    2 days ago

    Chandler, Arizona, United States KellyOCG Full time

    Job SummaryWe are seeking a highly skilled Field Services Engineer to join our team at KellyOCG. As a Field Services Engineer, you will be responsible for performing on-site service and repair of semiconductor processing equipment, troubleshooting equipment problems, and maintaining records and reports as required.Key ResponsibilitiesEquipment Maintenance...

  • Semiconductor Field Service Engineer

    1 week ago

    Chandler, Arizona, United States Kelly Science, Engineering, Technology & Telecom Full time

    Overview: Kelly Science, Engineering, Technology & Telecom is seeking experienced professionals to fill the role of Field Service Engineer. This position involves providing essential support for semiconductor machinery across various client locations.Key Responsibilities:Delivering assistance to clients both domestically and internationally.Executing...

  • Technical Support Specialist

    2 weeks ago

    Chandler, Arizona, United States Saras Micro Devices Full time

    Company Overview:Saras Micro Devices is an innovative start-up focused on developing cutting-edge power delivery solutions that drive advancements in high-performance computing, artificial intelligence, virtual reality, and 5G technologies.Our mission is to revolutionize the performance-to-power ratio for next-generation computing solutions through our...

  • Technical Support Specialist

    2 weeks ago

    Chandler, Arizona, United States Saras Micro Devices Full time

    Company Overview:Saras Micro Devices is an innovative start-up focused on creating advanced power delivery solutions that drive the future of high-performance computing, artificial intelligence, virtual reality, and 5G technologies.Our company collaborates with leading Fortune 500 firms and other pioneering technology providers to develop energy-efficient...

  • Technical Support Specialist

    1 week ago

    Chandler, Arizona, United States Saras Micro Devices Full time

    Company Overview:Saras Micro Devices is an innovative start-up focused on creating advanced power delivery solutions that drive the evolution and market acceptance of high-performance computing, artificial intelligence, virtual reality, 5G technologies, and beyond.We are collaborating with top-tier Fortune 500 companies and other pioneering solution...

  • Technical Support Specialist

    2 weeks ago

    Chandler, Arizona, United States Saras Micro Devices Full time

    Company Overview:Saras Micro Devices is an innovative start-up dedicated to creating advanced power delivery solutions that facilitate the growth and adoption of cutting-edge technologies such as high-performance computing, artificial intelligence, virtual reality, and 5G.We are collaborating with top-tier Fortune 500 companies and other pioneering...

  • Field Service Engineer

    3 weeks ago

    Chandler, Arizona, United States Edwards Vacuum LLC Full time

    We at Edwards Vacuum believe that there is always a better way. This spirit drives us to provide leading edge technology, innovative and sustainable products, as well as best in class service to our customers around the globe. That's where you come in - we believe our people make it happen. We provide a collaborative, inclusive and flexible work environment...

  • Field Service Engineer

    3 days ago

    Chandler, Arizona, United States Centrotherm-csClean Tech, Inc. Full time

    Job SummaryCentrotherm-cs/Clean Tech, Inc. is seeking a highly skilled Field Service Engineer to join our team. As a Field Service Engineer, you will be responsible for troubleshooting, repairing, and improving the performance of our equipment at customer sites.Key ResponsibilitiesPerform required preventative maintenance, inspections, modifications, and...