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Technical Support Specialist

2 months ago

Chandler, Arizona, United States Saras Micro Devices Full time

Company Overview:

Saras Micro Devices is an innovative start-up focused on developing cutting-edge power delivery solutions that drive advancements in high-performance computing, artificial intelligence, virtual reality, and 5G technologies.

Our mission is to revolutionize the performance-to-power ratio for next-generation computing solutions through our unique, heterogeneously integrated products, developed in collaboration with leading Fortune 500 companies and other pioneering technology providers.

Position Summary:

We are in search of a dedicated and skilled IT Support Specialist to enhance our IT department. This role involves delivering technical support and assistance to our staff, ensuring their technical challenges are addressed promptly and effectively. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a collaborative spirit.

If you are enthusiastic about technology and committed to helping others while advancing your career, this position may be a great fit for you.

Core Responsibilities:

  • Respond to user inquiries and requests for assistance with computer systems or hardware, fostering an inclusive and welcoming atmosphere.
  • Investigate, analyze, and resolve technical issues with a focus on fairness and equity.
  • Document and track issues in a ticketing system, ensuring an equitable resolution process for all users.
  • Install, configure, and troubleshoot both hardware and software, prioritizing accessibility in all solutions.
  • Provide thorough end-user training on hardware and software, accommodating various learning styles.
  • Maintain accurate records of hardware and software inventory, promoting inclusivity in resource allocation.

Qualifications:

  • Preferred bachelor's degree in Computer Science, Information Technology, or equivalent experience, with a focus on diversity and inclusion.
  • 2-5 years of experience in a technical support or helpdesk role, with a proven ability to engage with diverse user groups.
  • Strong familiarity with Windows operating systems, Microsoft Office, and other standard desktop applications, emphasizing accessibility.
  • Experience with Microsoft 365 services such as Exchange Online, SharePoint Online, OneDrive, and Teams, ensuring inclusive collaboration.
  • Proficient in device management using Microsoft Intune and Windows Autopilot, with a focus on inclusive technology practices.
  • Ability to automate processes using Power Automate and Power Apps, enhancing efficiency for all users.
  • Exceptional problem-solving and troubleshooting skills, committed to equitable issue resolution.
  • Strong interpersonal and communication skills, with an emphasis on cultural awareness and empathy.
  • Ability to work independently and collaboratively within a diverse team, valuing all contributions.

Technical Skills:

  • Proficient in MS Office Suite applications, ensuring the use of accessibility features.
  • Experience with ERP systems, such as EPiCOR, with a commitment to equitable training access.
  • Familiarity with MES systems, considering diverse user needs in manufacturing.
  • Proficient in Microsoft 365, Exchange Online, SharePoint Online, OneDrive, and Teams, focusing on inclusive communication tools.
  • Ability to troubleshoot common software applications, ensuring usability for all users.
  • Understanding of networking concepts and troubleshooting network issues, ensuring equitable access.
  • Familiarity with mobile operating systems, emphasizing accessibility features.
  • Knowledge of security software and best practices for safeguarding against threats, prioritizing privacy and inclusivity.

Physical Requirements:

  • Ability to sit or stand for extended periods while working, with accommodations available for accessibility.
  • Capability to lift and move equipment weighing up to 50 pounds, with assistance provided as needed.
  • Good manual dexterity for tasks such as typing and connecting cables, with accommodations for physical disabilities.
  • Good vision and hearing for tasks such as reading and listening to users, with support for individuals with impairments.