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Technical Support Specialist

2 months ago

Chandler, Arizona, United States Saras Micro Devices Full time

Company Overview:

Saras Micro Devices is an innovative start-up dedicated to creating advanced power delivery solutions that facilitate the growth and adoption of cutting-edge technologies such as high-performance computing, artificial intelligence, virtual reality, and 5G.

We are collaborating with top-tier Fortune 500 companies and other pioneering technology providers to develop state-of-the-art, energy-efficient products. Our mission is to revolutionize the performance-to-power dynamics for future computing solutions through our uniquely integrated Saras Micro Devices offerings.

Position Overview:

We are in search of a dedicated and skilled IT Support Specialist to enhance our IT department. This role involves delivering technical support and assistance to our staff, ensuring that their technical challenges are addressed promptly and effectively. The ideal candidate will possess strong problem-solving abilities, excellent communication skills, and a collaborative spirit.

We value individuals who are eager to learn and grow. If you have a passion for technology and a desire to assist others while advancing your career, we welcome your interest in this role.

Core Responsibilities:

  • Provide timely and empathetic responses to user inquiries regarding computer systems and hardware, fostering an inclusive environment.
  • Diagnose, investigate, and resolve technical issues with a focus on fairness and equity.
  • Maintain thorough documentation of issues in a ticketing system, ensuring all users receive equitable support.
  • Install, configure, and troubleshoot both hardware and software, prioritizing accessibility in all solutions.
  • Conduct comprehensive training sessions for end-users on hardware and software, accommodating various learning preferences.
  • Keep accurate records of hardware and software inventory, promoting inclusive practices in procurement.

Qualifications:

  • Bachelor's degree in Computer Science, Information Technology, or equivalent experience, with a commitment to diversity and inclusion.
  • 2-5 years of experience in a technical support or helpdesk role, with a proven ability to engage with diverse user groups.
  • Strong familiarity with Windows operating systems, Microsoft Office, and common desktop applications, emphasizing accessibility.
  • Experience with Microsoft 365 services including Exchange Online, SharePoint Online, OneDrive, and Teams, ensuring inclusive collaboration.
  • Knowledge of device management through Microsoft Intune and Windows Autopilot, with a focus on inclusive technology practices.
  • Ability to automate processes using Power Automate and Power Apps, enhancing efficiency for all users.
  • Exceptional problem-solving and troubleshooting capabilities, with a commitment to equitable issue resolution.
  • Strong interpersonal and communication skills, emphasizing cultural awareness and empathy.
  • Ability to work independently and collaboratively within a diverse team, valuing all contributions.

Technical Proficiencies:

  • Proficient in MS Office Suite, ensuring accessibility features are utilized.
  • Experience with ERP systems, particularly EPiCOR, with a focus on equitable training access.
  • Familiarity with MES systems, considering diverse user needs in manufacturing settings.
  • Proficient in Microsoft 365, Exchange Online, SharePoint Online, OneDrive, and Teams, prioritizing inclusive communication tools.
  • Ability to troubleshoot common software applications, ensuring usability for all users.
  • Understanding of networking principles and troubleshooting connectivity issues, ensuring equitable access.
  • Familiarity with mobile operating systems, emphasizing accessibility features.
  • Knowledge of security software and best practices for safeguarding against threats, prioritizing privacy and inclusivity.

Physical Requirements:

  • Ability to sit or stand for extended periods while working, with accommodations for accessibility.
  • Capability to lift and transport computer equipment weighing up to 50 pounds, with assistance available as needed.
  • Good manual dexterity for tasks such as typing and connecting cables, with accommodations for physical disabilities.
  • Good vision and hearing for tasks such as reading and communicating with users, with support available for those with impairments.