Client Relations Specialist

2 weeks ago

Fort Lauderdale, Florida, United States Janet Fernandez - State Farm Agent Full time
Position Overview

Janet Fernandez is a distinguished State Farm Agent with over 33 years of experience in the insurance industry, seeking to expand our dedicated and skilled team. Our mission is to assist individuals in managing everyday risks, recovering from unforeseen events, and achieving their aspirations.

Key Qualifications

As a Customer Relations Specialist, you will create exceptional client experiences that contribute to the growth of a successful insurance agency. Your meticulous attention to detail, strong customer service abilities, and genuine desire to assist others will make you an ideal candidate. In this role, you will enhance your career by addressing customer inquiries, collaborating with other team members, and anticipating the needs of the community.

  • Property & Casualty License (Must be able to Obtain)
  • Life & Health License (Must be able to Obtain)
  • Outstanding Communication Skills (Written, Verbal, and Auditory)
  • Self-Motivated and Driven
  • Committed to Customer Service Excellence
  • Adept at Relating to Customers and Addressing Their Needs
  • Proactive Problem Solver
Core Responsibilities

We encourage each team member to leverage their unique skills and insights to assist our customers effectively.

  • Build and maintain customer relationships, following up as necessary.
  • Deliver prompt, accurate, and friendly customer service, which includes responding to inquiries about insurance availability, eligibility, coverages, policy modifications, claims, and billing inquiries.
  • Utilize a customer-focused, needs-based review process to inform clients about insurance options.
  • Employ exemplary communication skills to efficiently address customer needs while fostering business development.
Benefits Offered

We provide a range of benefits to support our team, including:

  • Health Benefits
  • Salary & Commission/Bonus Structure
  • Flexible Work Hours
  • Paid Time Off (Vacation and Personal/Sick Days)
  • Valuable Work Experience
  • Opportunities for Growth and Advancement within the Agency
  • Agent Aspirant Program for Individuals Aspiring to Own a Business
Work Schedule

Standard hours are Monday to Friday, 8:30 AM to 5:00 PM.

Compensation

The salary range is $40,000-$50,000 per year, reflecting our salary plus commission structure. With our thriving market and business model, along with intentional hiring practices, we are confident in your potential for high earnings.

Skill Development

By joining Janet Fernandez's State Farm Agency, you will not only gain additional insurance licensing but also develop expertise in sales and customer service to support your personal and professional aspirations. We emphasize intentional goal setting and team collaboration to cultivate successful habits for your career and life.

About the Agency

This agency serves clients throughout Florida, focusing on relocations to South Florida. We provide a comprehensive range of insurance products and services, including auto, home, business, life, and health insurance, along with complimentary notary and fax services. Our bilingual team is equipped to assist both English and Spanish-speaking clients.

Throughout the years, the agency has received numerous accolades, including Crystal Honor Agent, SVP Agent, Chairman's Circle Agent, and Ambassador for Life. In the community, Janet actively volunteers for various programs and enjoys mentoring young individuals about insurance.

If you are motivated to succeed and envision yourself in this role, we encourage you to consider this opportunity.

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