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Client Relations Specialist

2 months ago

Fort Lauderdale, Florida, United States Innovating Great Minds Inc Full time
Position Overview

Innovating Great Minds Inc is a dynamic outreach organization collaborating with some of the most esteemed and nationally recognized clients. We are among the fastest expanding outreach initiatives in our region, with a network that influences thousands of individuals across the country.

Our workforce is the backbone of our organization, and we are committed to fostering an environment where every team member is equipped with the necessary tools, constructive feedback, and opportunities for professional advancement.

We aim to attract and retain intelligent, motivated leaders who are dedicated to community engagement and exemplify our core cultural principles:

  • Dream Big, Plan Wisely
  • Break Down the Walls
  • Think Critically, Speak Up, Deliver with Pride
  • Inspire Through Trust, Lead By Example
  • Be Unstoppable

The Customer Service Representative serves as a vital link between our outreach program and its members or prospective members. This role is crucial in assisting customers or potential customers with any inquiries or issues they may encounter regarding their transactions. Responsibilities include addressing member inquiries, resolving complaints, educating clients, and ensuring membership retention.

Key Responsibilities:

  • Maintain a high-energy demeanor
  • Demonstrate a willingness to learn work ethics and motivational strategies
  • Aim for personal and professional growth within a team environment
  • Be open to management training opportunities

Our clients value equitable opportunities and welcome all candidates eager to advance their careers and significantly contribute to our organization. We offer comprehensive training and support for those with little or no experience.

Available Entry-Level Positions:

  • Customer Representative
  • Director of Operations
  • Member Service Representative
  • Marketing Coordinator

Training Provided In:

  • Direct interaction with customers to provide information in response to inquiries, concerns, and questions regarding product offerings.
  • Assisting members with enrollment and provider services.
  • Following up on unresolved customer inquiries and complaints.
  • Effectively communicating with members to ensure clarity regarding expectations and performing research on inquiries and claims to deliver exceptional service.
  • Acting as a liaison between members and various departments to address concerns.
  • Additional responsibilities as assigned.

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