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Client Relations Specialist
2 months ago
Customer Service and Inside Sales Position
Glass Doctor is in search of a dedicated client relations specialist to serve as a vital link between our customers and our services. The ideal candidate will provide comprehensive product and service information while effectively addressing any issues that may arise with precision and promptness.
Objective: To uphold exceptional service standards and foster high levels of customer satisfaction.
Key Responsibilities:
- Manage a high volume of incoming calls efficiently.
- Coordinate appointments for auto and flat glass services.
- Evaluate and understand customer needs to ensure satisfaction.
- Establish and maintain trustworthy relationships through open communication with clients and vendors.
- Address complaints, offering suitable solutions and alternatives within designated timeframes, and follow up to confirm resolution.
- Organize and schedule technician assignments on a daily basis.
- Consistently follow up on all pending estimates for clients.
- Proactively engage with customers to enhance their experience.
Qualifications:
- Demonstrated experience in customer support within the auto/flat glass or service sectors.
- Strong skills in handling phone interactions and active listening.
- Familiarity with auto glass and flat glass products.
- Customer-focused with the ability to adapt to various personalities.
- Excellent verbal communication skills.
- Ability to prioritize tasks, manage time effectively, and multitask.
- High school diploma or equivalent.
Work Schedule: 5-day work week
Compensation: $18.00 per hour
At Glass Doctor, we pride ourselves not only on our expertise in glass but also on our craftsmanship and problem-solving abilities. We are committed to helping our customers enhance their homes and ensure the safety of their vehicles. Join a team that values collaboration, innovation, and your unique contributions. Your insights are essential for our customers to realize their goals.
Notice: Synergistic International LLC serves as the franchisor for the Glass Doctor franchise system. Each franchise location operates independently, and employment opportunities are listed for convenience. Synergistic International LLC is not the employer; the independent franchisee is responsible for hiring and employment conditions.
Acknowledgment: I acknowledge that each independent Glass Doctor franchisee determines the terms and conditions of employment for its own staff. Employment benefits and practices may vary by location.