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Client Relations Coordinator

2 months ago

Fort Lauderdale, Florida, United States AutoNation Full time

About AutoNation:

AutoNation stands as a leading automotive retailer in the United States, dedicated to providing innovative solutions, outstanding services, and comprehensive offerings that empower our clients to make informed decisions. Our extensive network of dealerships across the nation, supported by a well-recognized brand, presents a diverse selection of new and pre-owned vehicles, financing options, parts, and expert maintenance and repair services. Our commitment to community welfare is evident through our DRV PNK initiative, which has successfully raised over $40 million for cancer-related causes, reflecting our dedication to positively impacting the lives of our Associates, Customers, and the communities we serve.

Position Overview:

We are currently seeking a Customer Relations Specialist II (CRS) to enhance our dynamic Customer Relations Operation (CRO). This role is pivotal in managing and resolving inquiries from both external and internal clients, as well as marketing partners, across all AutoNation stores and business units. The CRS will handle a variety of cases, including complaints, product inquiries, and general information requests.

Key Responsibilities:

  • Deliver exceptional service in response to inbound customer inquiries related to vehicle purchases, service or repair issues, program offers, and vendor-related matters.
  • Act as a liaison between customers, store operations, and corporate support functions to research and resolve inquiries or complaints.
  • Follow standard call management procedures, complete necessary documentation, and maintain accurate records for assigned cases.
  • Manage a volume of mildly complex email inquiries and complaints daily, ensuring a high standard of service.
  • Address mildly complex executive cases, collaborating with the Legal Department and General Managers to resolve issues effectively.
  • Investigate and address all Better Business Bureau complaints and inquiries.
  • Guide General Managers on mildly complex issues to prevent escalation.
  • Prepare and present weekly reports on case types using Excel.

Qualifications:

  • Undergraduate degree in business or a related field.
  • 3-5 years of experience in Customer Relations, preferably within the automotive sector.
  • Proficient in Microsoft Office applications and major social media platforms.
  • Exceptional verbal and written communication skills.
  • Strong problem-solving, time management, and organizational skills.

Skills:

  • Critical thinking and the ability to demonstrate courtesy and empathy.
  • Proactive approach to developing and maintaining productive working relationships.
  • Ability to manage multiple tasks in a fast-paced environment.
  • Conduct thorough investigations with appropriate parties involved.

Benefits:

  • Competitive compensation and 401k matching.
  • Comprehensive insurance plans including health, dental, and vision.
  • Exclusive discounts on medications and vehicle purchases.
  • Access to a variety of deals and discounts through our partnerships.
  • Opportunity to contribute to our mission of raising funds for cancer research and treatment.

AutoNation is committed to fostering a diverse and inclusive workplace. We welcome candidates from all backgrounds who are passionate about making a positive impact in the automotive industry.