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Client Relations Coordinator

2 months ago

Fort Lauderdale, Florida, United States AutoNation Full time

Company Overview:
AutoNation stands as one of the premier automotive retailers in the United States, dedicated to providing innovative offerings, outstanding services, and comprehensive solutions that empower our clientele to make informed decisions tailored to their needs. Our extensive network of dealerships, backed by a reputable brand, presents a diverse selection of new and pre-owned vehicles, financing options, parts, and expert maintenance and repair services. Our commitment to social responsibility is evident through our DRV PNK initiative, which has successfully raised over $40 million for cancer-related causes, reflecting our dedication to positively impacting the lives of our associates, customers, and the communities we serve.

Position Summary:
AutoNation, recognized as the largest and most esteemed dealership group in the nation, is currently experiencing a dynamic phase of innovation and expansion. We are seeking a Customer Relations Specialist II (CRS) to become a vital part of our growing Customer Relations Operation (CRO) team. This role is based in our corporate office and emphasizes our enthusiasm for customer service, continuous improvement, and delivering exceptional support. Our team culture is characterized by collaboration, inclusivity, and energy, all contributing to the company's ongoing success.

Key Responsibilities:
As a Customer Relations Specialist II (CRS), your primary responsibility will be to manage and resolve inquiries from both external and internal customers, as well as marketing partners, across all AutoNation stores and business units. This position involves addressing a variety of cases, including complaints, product-related issues, and general information requests. The CRS role necessitates advanced skills in handling complex situations and de-escalating conflicts while maintaining a composed and professional demeanor. CRS agents serve as essential representatives of the company, managing all business-related inquiries and demonstrating a thorough understanding of company policies and procedures to provide effective customer assistance. Collaboration with General Managers, Market Presidents, and the Executive Legal Department is also a key aspect of this role.

Customer Advocacy:
In this capacity, the CRS acts as a customer advocate, conducting comprehensive research and applying sound business judgment to deliver effective solutions. Specialists utilize various resources and tools to efficiently resolve cases and ensure outstanding customer experiences. The CRS must possess strong communication skills and experience engaging through various channels, including phone, direct mail, email, and online reputation management.

Performance Metrics:
This role offers high visibility and regular interaction with store operations, executives, and corporate support functions. Success in this position is measured by the achievement of production goals, accurate documentation, and consistent execution of standard processes, all of which are critical components of performance evaluation.

Benefits and Perks:
  • Competitive compensation and 401k matching
  • Health, dental, and vision insurance plans, along with maternity benefits
  • Exclusive RX Pet program providing discounts on medications
  • Associate purchase and discount programs for vehicles, services, parts, and accessories
  • Access to exceptional deals and discounts through YouDecide, featuring offers from top providers
  • Participation in our DRVPNK mission to raise and donate funds for cancer research and treatment, collaborating with cancer charities nationwide

Diversity and Inclusion:
AutoNation is committed to fostering a diverse, equitable, and inclusive workplace and service environment. We welcome candidates from all backgrounds who are passionate about making a positive impact. We encourage applications from individuals who may not meet every requirement, as we value innovation, teamwork, and a commitment to making a meaningful difference in the automotive industry.